Years of professional experience
John Dabney
Austin,TX
Summary
Dynamic professional with a proven track, adept in leveraging machine learning algorithms to analyze customer behavior and enhance content safety.
Excelled in incident response management and compliance monitoring, fostering cross-functional collaboration for actionable insights.
Skilled in both technical support and nurturing talent, achieving significant project milestones and a 25% decrease in new account turnover.
Knowledgeable Content Editor offering diversified and adaptive writing techniques to support numerous media formats and marketing objectives. Specializing in communications, content creation and timely production.
Overview
20
20
7
7
Years in Office Management
5
5
Years in Office Management
3
3
Years in D.E.I. and ERG leadership
Work History
M.I. - Content Safety
Bytedance
06.2021 - Current
- Identified trends in customer behavior by analyzing large datasets using machine learning algorithms.
- Collaborated with cross-functional teams to develop actionable insights from customer intent data.
- SME visionary, creator, and AdHoc POC for AMS (global aficionado)
- Provided technical support for customers facing issues related to their intents.
- Developed custom scripts and applications for automating repetitive tasks associated with customer intent analysis.
- Tracked competitors' websites for emerging trends in online content creation strategies.nt.
Customer Care Specialist
Cybersoft Technologies
04.2019 - 03.2020
- Resolved conflicts between customers, vendors, and employees through effective negotiation tactics.
- Used GTA assist software, connect via VPN, or acquire access through an array of portals
- Streamlined operational efficiencies by managing accounts,contracts, and processing district requests - Managed network hardware (ex. Firewalls, VPN devices,LogMeIn, Cisco AnyConnect, FortiClient, and Global Protect)
- Managed 18 individual accounts
Customer Service Manager
Alight Solutions
08.2017 - 04.2019
- Recruited 200+ new talent to start the 2017 AE season within 45 days following the devastation of Hurricane Harvey in Texas. - Promoted within 3 months of employment; spearheaded 9 projects and onboarded 25% new talent for Annual Enrollment
- Managed talent by communicating expectations and monitoring and analyzing results.
- Coached and provided feedback to staff to improve performance and achieve company objectives.
- Recruited and trained employees, fostering customer service mission and objectives.
Assistant Operations Manager
Revolution Foods
06.2015 - 07.2017
- Monitored KPIs to measure performance against goals.
- Monitored inventory levels and ensured timely replenishment of stock (FIFO).
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
Education
Bachelor of Science - Interdisciplinary Studies
University of Houston
Houston, TX12.2017
Associate of Arts - Business Administration And Management
Lonestar College
Cy-fair, TX12.2013
Skills
- Advanced Grammar Knowledge
- Incident Response Management
- Compliance Monitoring
- Business Continuity
Hobbies and Interests
- Hiking
- National Parks
- Museums
- Craft beer
- Travel
Quote
Nearly all men can stand adversity, but if you want to test a man’s character, give him power.
Abraham Lincoln
Timeline
M.I. - Content Safety
Bytedance
06.2021 - Current
Customer Care Specialist
Cybersoft Technologies
04.2019 - 03.2020
Customer Service Manager
Alight Solutions
08.2017 - 04.2019
Assistant Operations Manager
Revolution Foods
06.2015 - 07.2017
Bachelor of Science - Interdisciplinary Studies
University of Houston
Associate of Arts - Business Administration And Management
Lonestar College