J. D. Ferrell
Summary
Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Buc-ee's
01.2023 - Current
- Operated within a highly skilled staff that turned raw supplies into various different food items all while strictly following SOP.
- This position involved collaboration, delegation, and cooperation within a tightly knit team.
- I not only mastered many different food prep techniques, but also worked in a fast-paced and high-demand job that required one's absolute attention at all times.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Customer Service Associate
Publix
01.2021 - 12.2023
- Operated cash register, bagged groceries, cleaned and maintained the store.
- Performed duties included providing customer service, communicating with customers and assisting them with their individual needs.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Gained a detailed understanding of how most POS systems work.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Associate
Cutco
01.2024 - 04.2024
- Scheduled and performed demos showing Cutco high-quality cutlery.
- Engage clients with an interactive online presentation.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Received two promotions within the first two weeks of work due to number of sales.
Valet/Service Porter
Tameron Honda
06.2021 - 09.2021
- Provided customer service for all customers and service writers.
- Managed valet parking for hundreds of cars per day.
- Administered basic services like tire pressure and battery checks.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
Education
General Business - Business/Business Administration
Troy University
05.2026
Skills
- Diligent worker
- Sales expertise
- Microsoft Office proficiency
- Goal-oriented self-starter
- Customer support expertise
- Flexible problem solver
- Effective interpersonal communication
- Analytical problem-solving
- Collaborative teamwork
- Optimistic mindset
Accomplishments
- Maintained a 4.0 GPA for multiple semesters
- Inducted to the Sorrell Global Scholars Honors Program
- Balanced workloads and achieved excellence in athletics and academics throughout college.
Athletics
Division 1 Track and Field, Qualified for Penn Relays, 2 SBC Championship Appearances
Certification
Microsoft Excell Certified
Awards
Chancellor's List 2023-2024, 2024-2025
Provost List 2022-2025
Most Outstanding General Business Student 2025
Timeline
Sales Associate
Cutco
01.2024 - 04.2024
Team Member
Buc-ee's
01.2023 - Current
Valet/Service Porter
Tameron Honda
06.2021 - 09.2021
Customer Service Associate
Publix
01.2021 - 12.2023
General Business - Business/Business Administration
Troy University
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