J E Chandler
Summary
Results-driven Sales and Operations General Manager with a robust background in managing operational and administrative functions. Proven track record of leading sales teams to exceed weekly targets through effective scheduling and strategic planning. Recognized for developing innovative business solutions that enhance engagement and profitability while ensuring compliance and workforce improvement. Passionate about fostering a productive work environment that drives organizational growth.
Overview
14
14
years of professional experience
Work History
Sales Team Lead
Belk Crabtree
Raleigh, North Carolina
01.2024 - Current
- Looking over sales metrics coaching and driving productivity and sales
- Collaborating with leaders and merchandise on floor changes and needed ways to drives the business and enhance sales
- Drive the daily & monthly goals of credit and application performance
- Overseeing the flagship recovery team along with product knowledge
Sales And Operations General Manager
260 Sample Sale
New York, NY
01.2017 - 01.2024
- Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI), Individual Sales Volume, Units per Transaction (UPT), and Average Dollar per Transaction (ADS) within the company
- Responsible for an effective organization, allowing sales associates ease of access, directly leading to increases in-store productivity, creating and maintaining a cohesive and productive work environment
- Work together with HR and Operations on the training and development of the management team which included assessment activities ensuring sales, operations, and customer service objectives are achieved
- Evaluate profitability for in-season sales, financial and inventory performance and suggest adjustments as needed while overseeing weekly pictures of visuals/ commercials actions and proposals for the company
- Plan and maintain all store's merchandising aesthetic including mannequin, interior, and window displays ensuring lighting, furniture, in-store props, and windows are up to standards making changes if necessary
- Serve as a product knowledge resource for consumers and entry-level associates seeking educational opportunities to develop advanced level or specialized knowledge about selling, 260 Sample Sale merchandise and culture hosting sample sales for designers such as Lavin, Alexander Wang, Versace, Vivienne Westwood and more
Store Manager
260 Sample Sale
01.2013 - 01.2017
- Quickly addressed employees who were not meeting expectations, clearly explaining that their experience and skills reflect on their departments and they need to perform as part of a team and consistent standard
- Managed daily retail operations to ensure employees created and maintained a friendly and service orientated environment, managing inventory control/shrinkage by conducting weekly and monthly counts
- Maintained company compliance with all local, state, and federal laws in addition to establishing organizational standards within the store and the community enhancing a working atmosphere on a daily
- Coordinated and supervised window installations and shipments, maintaining supply budgets while recruiting, hiring, and training visual merchandisers and sales associates for store openings and renovations
- Implemented follow-up plan for new and existing clients to ensure follow-up post-purchase, consistent replenishment, and development of client base to drive business for future events
Sales Associate
260 Sample Sale
01.2011 - 01.2013
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude, demonstrating proficiencies in high-volume services
- Proactively sell 260 sample sale merchandise based on knowing the specific needs of the consumer, offering suitable alternatives when merchandise is not available, driving the relationship with consumers
- Shared product knowledge with customers while making personal recommendations, and forming professional relationships with customers, setting up modules for new merchandise in clothing displays
- Kept abreast of all trends that were introduced through merchandise visuals and floor sets to effectively market the 260 Sample Sale brands presenting a high level of brand awareness and resulting in higher sales
- Merchandised the floor in an organic way that created a flow that was visually appealing, attractive, easy to shop, and complied with all safety requirements ensuring housekeeping is maintained throughout the store
Education
Fashion Styling Certificate -
Fashion Institute of Technology
New York, NY01.2011
Skills
- Effective Sales Presentations
- Facility Growth Planning
- Sales Process Optimization
- Talent Acquisition
- Sales Performance Guidance
- Team Development
- Customer Experience Enhancement
- Sales Opportunity Development
- Strategic Business Development
- Client Retention Strategies
- Human Resource Coordination
- Operational Strategy
Timeline
Sales Team Lead
Belk Crabtree
01.2024 - Current
Sales And Operations General Manager
260 Sample Sale
01.2017 - 01.2024
Store Manager
260 Sample Sale
01.2013 - 01.2017
Sales Associate
260 Sample Sale
01.2011 - 01.2013
Fashion Styling Certificate -
Fashion Institute of Technology