Jermaine Foote

Call Center environment

• Maintenance of patient fiscal/demographic information via Epic and provider tools such as Nehen, Change Healthcare, and provider portals to ensure active insurance and obtain/process referrals as needed.
• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals
• Manage work volume by assigning/triaging work to staff to ensure timely completion of work queues and to ensure adequate phone coverage. Created and maintains triaging tool for managed care department.
• Troubleshoot/research referral issues to determine cause and provide resolution. Working denial work queues and solving denied claims for CBO and PBO.
• Provide feedback to management regarding team performance, workflows, and systems/process issues. Provide support to staff and assist with orienting, training and coaching new team leads and referral reps on workflows, provider tools, Epic, Cisco Finesse, Jabber and Calabrio.

Call Center environment

• Troubleshoot both network and device issues
• creation of ticket escalations when necessary to report outages and corrupted system updates.
• All aspects of customer service including billing, payments, payment arrangements, sales, and customer retention.

Call Center environment

• Acquisition/maintenance of customers via phone and e-mail
• Contacted suppliers/manufacturers for product information
• Identified issues, analyzed information and provided solutions to problems.
• created tickets to address technical and logistical issues.

• oversaw hiring, training, scheduling, payroll, daily deposits, and shrinkage levels.
• Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
• Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
• Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
• ensure profitability of store by meeting or exceeding sales goals through utilization of sales forecasting and product monitoring.

• Consistently reached performance objectives weekly
• Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
• Explained charges, fees, terms of sales, and service agreements to customers daily.
• Generated brand awareness and created positive product impressions to increase sales.
• created orders, tracked inventory levels, and maintained department

• Assisted Manager with all dept duties such as training staff, merchandising, staff assignments, dept. maintenance, and inventory
• Assisted with opening/closing, daily deposits, Shipping/ receiving and RTVs
• Maintained company standards/goals, floor plans, and product knowledge.

• Assist Manager with opening/closing, hiring, training, daily deposits, stock levels, weekly sales goals.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Maintained customer accounts to minimize skipped accounts
• Utilized court system when needed to recover skipped accounts.

• Opening/closing, daily deposits, shipping/receiving, and merchandising
• Hiring, training, and performance evaluation
• Led regular staff meetings to discuss performance metrics, goals achievement progressions, and address any concerns or challenges faced by the team members.
• Maximized profitability by effectively managing markdowns, clearance items, and seasonal promotions.
• Mentored and trained new team members, fostering a positive work environment and promoting professional growth.
• Developed employee schedules to ensure adequate staffing levels during peak hours while adhering to budget constraints.
• Sales analysis, end-cap analysis, Shrink maintenance,