Jacob Garcia
Waukee,IA
Summary
Dynamic professional with extensive experience in delivery logistics and warehouse manufacturing, complemented by a strong aptitude for customer service. Proven ability to optimize routes and enhance team performance through effective training and leadership initiatives. Skilled in inventory management and proficient in SAP systems, contributing to operational excellence. A valuable asset for any organization aiming to achieve high customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Forklift/Batch Operator
Red Boot Distillery
Des Moines, IA
09.2025 - 04.2026
- Operated forklift and monitored distillation equipment to ensure product quality and consistency.
- Collaborated with team members to streamline production processes, improving workflow efficiency for daily operations
- Assisted with inventory management and consolidation of ingredients, ensuring materials used daily were in compliance with FIFO methods
- Operated within SQF standards via using PPE, and maintaining a clean environment during preparation and finalizing of beverages
- Usage of Microsoft Word and Excel to create labels for ingredients, IBC Totes, Pallets of material and bottles used for sample retention
Box Truck Driver
Capital Sanitary
Des Moines, Iowa
01.2023 - 07.2025
- Loaded and unloaded supplies in collaboration with the warehouse staff to efficiently meet scheduled route targets.
- Documented vehicle inspection reports before and after every trip to assess performance and maintenance requirements.
- Provided excellent customer service, addressing inquiries promptly, while building rapport.
- Delivered orders to receiving docks, or designated areas, via access fobs or keys.
- Maintained accurate records of deliveries, including signature confirmations, and payments for invoices.
Forklift Operator
Syngenta | Slater
Iowa
11.2022 - 01.2023
- Operated forklifts to transport shipments and materials within production and storage areas for efficient access.
- Moved shipments, stock, and other materials from storage and production areas to loading docks or onto trailers.
- Collaborated with the production team to maintain accurate records of inventory and transfers within the SAP and Warehouse Management System.
- Conducted routine inspections on equipment for safety compliance and operational readiness.
- Ensured that safety procedures were followed when operating forklifts.
Delivery Driver
FedEx Ground
Grimes, Iowa
05.2021 - 10.2022
- Operated delivery vehicle efficiently to ensure timely package transportation.
- Created a daily route to maximize delivery efficiency and minimize delays.
- Loaded and unloaded packages carefully to prevent damage during transit.
- Performed pre-trip and post-trip inspections of delivery vehicle according to company guidelines.
- Provided instruction and guidance to new drivers on safe driving techniques, vehicle operation, customer service, and delivery procedures.
Guest Service Specialist
Mister Car Wash
Ankeny, Iowa
12.2020 - 04.2021
- Provided exceptional customer service to enhance guest experiences.
- Assisted guests with vehicle care inquiries and sold service options.
- Trained new staff on company policies and customer service standards for consistency and quality.
- Collaborated with team members to maintain cleanliness and organization of service areas.
- Resolved customer complaints promptly to maintain high satisfaction levels.
Team Lead
Tommy’s Express Car Wash, Waukee
Iowa
12.2019 - 11.2020
- Supervised daily operations, open/close activities, and manage staff at a high-volume car wash facility.
- Trained new employees on safety protocols and customer service standards.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Explained and sold membership options to new guests.
- Completed regular inspections and maintenance of the car wash and equipment.
- Resolved customer inquiries and complaints in a professional manner.
Sales Associate
Younkers
04.2018 - 08.2018
Team Member
Finish Line
02.2017 - 08.2017
Education
Associate of Science -
Ellsworth Community College
Iowa Falls, Iowa01.2018
Associate of Science -
Des Moines Area Community College
Ankeny, Iowa01.2017
Skills
- Customer Engagement
- Supply Chain Logistics
- Route Optimization
- Inventory Control
- Microsoft Proficiency
- Team Leadership & Training
Timeline
Forklift/Batch Operator
Red Boot Distillery
09.2025 - 04.2026
Box Truck Driver
Capital Sanitary
01.2023 - 07.2025
Forklift Operator
Syngenta | Slater
11.2022 - 01.2023
Delivery Driver
FedEx Ground
05.2021 - 10.2022
Guest Service Specialist
Mister Car Wash
12.2020 - 04.2021
Team Lead
Tommy’s Express Car Wash, Waukee
12.2019 - 11.2020
Sales Associate
Younkers
04.2018 - 08.2018
Team Member
Finish Line
02.2017 - 08.2017
Associate of Science -
Des Moines Area Community College
Associate of Science -
Ellsworth Community College