JACOB HITES
Centerville
Summary
Leading and Managing sales and operational activities for a territory of retail service stores, with full accountability for sales revenue and profitable growth. This also includes a large emphasis on growing people within the company. Constant training and being able to make accurate decisions with quick turn around time with the customers needs being the most important. 13+ years experience in customer service and management, in store and multi-unit. Overall, I am a very strong and energetic leader with the people skills to gain respect in any new territory or job. I stand out amongst most others with my ability to command a room with not only knowledge but socially when appropriate. I am prepared to put in all my effort into any job or task, big or small, to exceed KPI's and expectations year over year.
Overview
14
14
years of professional experience
Work History
Territory/District Manager
Premium Velocity Auto
12.2022 - Current
- Company Overview: Acquired Lucor - Jiffy Lube
- Supervise and coach multiple stores from 60-100+ employees in sales and operations, in a fastpaced automotive and customer service environment
- Develop and maintain strong relationships with key clients, customers and employees
- Monitor and track sales performance and identify areas of improvement
- Conduct regular trainings and meetings to ensure that team members are up to date on company policies and procedures
- Manage budgets and expenses to ensure operational efficiency - control expenses proactively and reactively via P&Ls monthly for all stores
- Coordinate with other departments to ensure effective and timely execution of projects
- Travel daily to multiple areas to ensure operations and sales is always on point and follow up on previous issues to make sure they do not repeat
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Acquired Lucor - Jiffy Lube
Regional Sales & Operations Manager
Lucor Inc.
06.2011 - 12.2022
- Company Overview: Jiffy Lube
- Lucor Inc
- Was acquired in December of 2022 by Premium Velocity Auto
- I remained in my current position showed above with all of the same and some additional responsibilities covering 18 locations all over south west Ohio
- Started as a basic technichan in 2011 and worked every position all the way through to Regional Manager during my tenure
- Frequently decorated in all positions throughout the years, winning multiple awards in all sales categories, customer service, customer growth, and year over year sales increases
Education
BS - Business Management
Wright State University
Fairborn, Ohio12.2013
Certificate - Automotive Science
Sinclair Community College
Dayton, OH08.2012
Skills
- Multi Unit Management
- Training and Follow up
- All Sales
- P&L Management
- Customer Service and Experience
- Microsoft Office
- Public Speaking
- Promoting/Marketing the Business
- Gaining and Keeping relationships
- Overall Leadership
- District expansion
- Revenue generation
- Financial oversight
- Workforce development
Keyskillsandabilities
- Multi Unit Management
- Training and Follow up
- All Sales
- P&L Management
- Customer Service and Experience
- Microsoft Office
- Public Speaking
- Promoting/Marketing the Business
- Gaining and Keeping relationships
- Overall Leadership
Timeline
Territory/District Manager
Premium Velocity Auto
12.2022 - Current
Regional Sales & Operations Manager
Lucor Inc.
06.2011 - 12.2022
Certificate - Automotive Science
Sinclair Community College
BS - Business Management
Wright State University
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