To obtain a rewarding career that provides a future with growth potential. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Janella Jimerson
Retail Management
Lawrenceville,GA
Summary
Overview
29
years of professional experience
Work History
Walmart
Team Leader
10.2018 - Current
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Victory World Church
Executive Administrative Assistant
12.2013 - 11.2018
Job overview
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Salvation Army Camp
Camp Advisor/ Counselor
05.1995 - 12.2013
Job overview
- Processing applications, scheduling pick ups, arrivals and transportation for campers
- Collecting payments, medical insurance verification, budgets for scholarship awards, calculating food expenses, and marketing for available camp sites, and networking
- Leading camp activities, counseling, supervising over one hundred children
- Phones, Fax, and business communication via website and email
- Excel spreadsheets and cost sheets.
West Coast Insurance
Account Manager
02.2006 - 03.2008
Job overview
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
Education
March MTMoreno Valley, CA
High School Diploma
09.1998
University Overview
Skills
- Numbers (4 years)
- Pages (3 years)
- Microsoft Excel (5 years)
- Microsoft Word (6 years)
- Account Management (10 years)
Abilities include data entry, application verification, scheduling duties, record upkeep, report generation, correspondence between business and customers, inventory, audit, processing orders, phones, customer service, customer inquiries, direction over one hundred plus children/adults, organizing activities, overseeing pick up and drop off locations, auto insurance inquiries, sales, cashier, collections, book keeping, billing disputes, filing and operating office machines
Timeline
Team Leader
Walmart
10.2018 - Current
Executive Administrative Assistant
Victory World Church
12.2013 - 11.2018
Account Manager
West Coast Insurance
02.2006 - 03.2008
Camp Advisor/ Counselor
Salvation Army Camp
05.1995 - 12.2013
March MT
High School Diploma