J Jordan

• Diagnosed system errors and implemented solutions to resolve them.
• Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
• Worked with internal teams to deliver accurate information to customers and service accounts.

• Answered customer inquiries via phone, email, and chat.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Resolved customer complaints promptly and efficiently.

Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality. Resolved customer complaints and concerns by applying strong communication, conflict resolution and negotiation skills. in a call center environment. 

Handled large volume of phone calls, chat and emails in support systems. To fix any satellite issues customers are having  Identified opportunities to upsell products and services. 

Handle out bound calls to upsell customers new products. Valuated other representatives sales.