JEREMY LACY

Coordinated with service providers to gather necessary porting information, supporting efforts to maintain customer phone number continuity.

Assisted customers with mobile device activation, streamlining the transition process for improved satisfaction.

Facilitated customer support by providing in-depth knowledge of promotions and product features.

• Identified and resolved issues using software and hardware.
• Helped customers via inbound calls to diagnose and troubleshoot problems with Internet, Video and VOIP services.
• Facilitated customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
• Contributed towards continuous improvement initiatives within Technical Support team.
• Assisted in walking customers through accessing online accounts, email, and streaming applications