Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

J-Lien Ramos

Panhandle

Summary

Dynamic professional with extensive experience in customer service and child development, notably as a Customer Service Manager at Walmart. Proven ability in complaint resolution and training, enhancing team performance. Skilled in academic record keeping and inventory management, fostering positive relationships to drive satisfaction and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Daycare Teacher

Pleasant Valley Discovery School
07.2025 - Current
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.

Packing, Shipping, and Receiving Assembler

Amazon
10.2022 - 06.2024
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
  • Executed month-end inventory counts to identify discrepancies.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.

Certified Pharmacy Technician

Walmart
01.2021 - 10.2022
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Counted, measured, and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.

Catering Coordinator

Smokin Joes Tex-Mex
11.2021 - 08.2022
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Maintained extensive calendar of events and attended necessary event meetings and conference calls.
  • Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
  • Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
  • Coordinated contracts, plating guides, and team training manuals.

Customer Service Manager

Walmart
01.2018 - 01.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Education

Bachelor of Science - Health Care Administration

West Texas A&M University
Canyon, TX
12-2025

High School Diploma -

Caprock High School
Amarillo, TX
05-2017

Skills

  • Child development
  • Positive reinforcement
  • Academic record keeping
  • Lesson planning
  • Point of sale systems proficiency
  • Prescription labeling
  • Patient confidentiality
  • Insurance confirmation
  • Pharmacy and customer records management
  • Data entry
  • Inventory management
  • Training and mentoring
  • Staffing coordination
  • Complaint resolution
  • Cash handling

Certification

CPR Certified

Basic First Aid Certified

Timeline

Daycare Teacher

Pleasant Valley Discovery School
07.2025 - Current

Packing, Shipping, and Receiving Assembler

Amazon
10.2022 - 06.2024

Catering Coordinator

Smokin Joes Tex-Mex
11.2021 - 08.2022

Certified Pharmacy Technician

Walmart
01.2021 - 10.2022

Customer Service Manager

Walmart
01.2018 - 01.2021

Bachelor of Science - Health Care Administration

West Texas A&M University

High School Diploma -

Caprock High School

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