Jessica
Summary
Dynamic Customer Service Representative with ACME Technology, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Successfully managed high-pressure situations, leading to increased repeat business. Proficient in data entry, ensuring accurate information handling while delivering empathetic support to clients.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
ACME Technology
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Biology
University of Southern California
Los Angeles, CA03-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
ACME Technology
02.2022 - Current
Bachelor of Science - Biology
University of Southern California
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