J Lynch

As Regional Director of Operations, I manage five ramp sites for Amazon Air as their third-party logistics partner, overseeing more than 2,000 employees and a P&L exceeding $75 million. Our role encompasses all aspects of processing Amazon freight across these strategic locations.

Key Achievements:

-Operational Management: Lead the operations of five Amazon Air ramp sites, ensuring the seamless processing of high-volume freight.
-Financial Oversight: Administer a significant P&L of over $75 million, demonstrating acute financial acumen and budget management skills.
-Innovative Solutions: Developed rate tracking tools and processes that have led to a 20% increase in operational efficiency.
-Crisis Management: Acted as Interim GM during a critical period, transforming our largest site from underperforming to setting benchmarks within the network.
-Communication Enhancement: Successfully implemented improved communication strategies that have significantly boosted site performance.

Core Responsibilities:

-Site Operations Management: Oversee the operations of five key Amazon Air ramp sites, managing large-scale logistics and freight processing.
-P&L Management: Handle financial oversight, budget allocation, and fiscal responsibilities for operations exceeding $75 million.
-Tool and Process Development: Create and implement advanced tracking tools and processes to enhance operational efficiency and accuracy.
-Crisis Leadership: Step in as Interim GM to lead turnaround efforts, restoring performance and morale at critical sites.
-Performance Communication: Foster better communication practices that enhance team performance and operational outcomes.

As Senior Operations Manager, I
manage outbound operations spanning two distinct
Warehouse Management Systems (WMS), effectively
overseeing three shifts. I am deeply involved in shaping
strategic and labor planning, ensuring seamless and
efficient workflows across the organization.

Key Achievements:
-Operational Oversight: Expertly steer outbound processes
across two WMS platforms, harmonizing operations over
three diverse shifts.
-Planning Mastery: Initiate and execute strategic and labor
planning blueprints, propelling the organization towards
elevated efficiency and productivity.
-Data-Driven Solutions: With an adept command of Excel,
I've crafted a suite of tools focused on refining operational
KPIs, resulting in marked performance enhancements.
-Nurturing Leadership: My dedication to leadership
development has culminated in the successful elevation of
five internal leaders, shaping the future of our organization.
-Team Leadership: Offer steady guidance and direction to
a robust team of seven salaried leaders, aligning their
efforts with overarching organizational milestones.

Core Responsibilities:
-Orchestrating outbound operations over two WMS,
ensuring coherence across three shifts.
-Designing and deploying labor and strategic initiatives
aimed at bolstering organizational efficiency.
-Employing advanced Excel techniques to develop
solutions that optimize operational indicators and overall
performance.
-Actively fostering a culture of leadership growth and
development within the organization.
-Providing vision, direction, and management to a team
of seven salaried leaders, ensuring alignment with the
organization's core objectives.

During my tenure at ShipMonk, I transitioned from guiding a
team of one salaried leader and two associates overseeing
a daily volume of 80, to masterfully leading a formidable
team of 10 salaried leaders, 20 leads, 18 ambassadors, and
300 associates, achieving a remarkable daily volume of
14,000.

Key Achievements:
-B2B Excellence: Directed standout performances for B2B
big box retailers, establishing an unparalleled track record
in volume and quality control.
-Audit Expertise: Triumphed in six external inventory audits,
reinforcing inventory precision and compliance standards.
-Safety & Best Practices: Conclusively cleared two rigorous
GMP and two OSHA audits, cementing our dedication to
safety and industry best practices.
-Leadership Expansion: Managed the recruitment,
onboarding, and comprehensive training of seven new
supervisors, amplifying the leadership strength of the team.
-Talent Development: Championed the career trajectories
of two associates, nurturing them from foundational roles to
lead and eventually supervisor positions.
-Efficiency Redesign: Ingeniously revamped the department
layout, significantly boosting operational efficacy.
-Client Relations: Flawlessly integrated four diamond
accounts, epitomizing superior client onboarding and
relationship management.

Core Responsibilities:
-Architecting strategic visions to define the operational
roadmap for future success.
-Undertaking detailed data analysis, extracting pivotal
insights to drive informed decision-making.
-Crafting and deploying tracking systems to continually
assess and elevate performance metrics.
-Innovating and instilling fresh processes to reinforce our
unwavering dedication to quality and operational
efficiency.

In my role as Senior Operations Manager at Ready, I was
entrusted with the pivotal responsibility of leading and
galvanizing a diverse team of 30 EMT Responders, 3
Managers, and 10 Clinicians. My prime objective was
ensuring top-tier telehealth/virtual care services for our
patients, team, and the broader Nevada community.

Key Achievements:
-Leadership & Development: Successfully motivated and
shaped a large team, reinforcing the brand's commitment
to elite telehealth care delivery.
-Service Expansion: Partnered seamlessly with Product,
Clinical, Engineering, and Partnerships teams to pioneer
new services within the market landscape.
-Training & Compliance: Guaranteed stringent adherence
to training protocols and ensured smooth roll-out of
innovative programs.
-Data-Driven Strategies: Regularly dissected market
performance data, pinpointing opportunities and
formulating actionable enhancement strategies.
-Operational Excellence: Orchestrated a sizable $153M P&L
for the market operations, meticulously managing budget
forecasts, clinician schedules, vendor liaisons, and
compliance parameters.
-Reputation Management: Spearheaded the companywide
Google patient review initiative, elevating patient
ratings from a modest 1.2 stars to an impressive 4.8 stars
within a span of three months.
-Executive Reporting: Consistently presented to the
executive team, providing invaluable insights on strategies,
implementations, KPIs, and rectification plans.

Core Responsibilities:
-Fostering a culture of excellence and motivation among
EMT Responders, Managers, and Clinicians to deliver
unparalleled telehealth services.
-Overseeing training regimes, maintaining compliance,
and facilitating the successful introduction of new
programs.
-Monitoring and analyzing market trends and
performance, using insights to steer operational strategy
and decision-making.
-Managing extensive financial operations, ensuring fiscal
responsibility and optimized resource utilization.

In my role as Area Manager II at Amazon, I was pivotal in
crafting and executing productivity strategies, harmonizing
work forecasts, budget considerations, and productivity
prerequisites. My adaptability enabled rapid and decisive
shifts during execution, ensuring a fluid operational flow. A
core facet of my role encompassed overseeing reverse
logistics operations, ensuring seamless product returns, and
inventory management.

Key Achievements:
-Dynamic Planning: Successfully strategized and
implemented productivity plans, deftly aligning with work
forecasts and budget constraints to optimize operational
efficiency.
-Team Leadership: Spearheaded a formidable team of 112
associates, setting performance benchmarks that met
Amazon's gold-standard customer expectations, whilst
ensuring unparalleled accuracy and quality.
-Continuous Improvement: Took the initiative in identifying
areas of growth, championing process enhancement
initiatives, and harnessing lean tools to consistently meet or
exceed established plans.
-Reverse Logistics Mastery: Pioneered reverse logistics
strategies, streamlining returns, optimizing inventory
management, and ensuring minimized costs, reduced
waste, and maximized recovery values.

Core Responsibilities:
-Crafting and executing comprehensive productivity
plans, making real-time adjustments to align with
dynamic work forecasts and budgetary considerations.
-Cultivating a culture of excellence among a team of 112
associates, fostering a commitment to Amazon's
unparalleled service standards.
-Championing proactive process enhancements,
leveraging lean methodologies to drive continuous
operational growth and efficiency.
-Acting as the primary conduit of information for the
team, ensuring consistent communication,
understanding, and adherence to Amazon's policies.
-Overseeing reverse logistics operations, ensuring an
efficient process for product returns, inventory
reintegration, and waste minimization.

In my capacity as Operations Manager at FedEx Express, I
orchestrated an intricate dance of organizational
functions, devising strategies and methodologies that not
only streamlined operations but also spurred performance,
productivity, and profitability. Ensuring the company's
commitments extended both nationally and globally was
paramount. A significant aspect of my responsibilities
encompassed fleet management, meticulously overseeing
more than 150 vehicles, ensuring timely maintenance, and
optimal route planning.

Key Achievements:
-Operational Excellence: Devised and implemented
transformative strategies, optimizing organizational
operations to meet the complex demands of both national
and global customers.
-Employee Management: Successfully onboarded over 140
professionals in a span of 16 months, ensuring
comprehensive training and essential logistical provisions.
Financial Stewardship: Consistently outperformed revenue
targets, achieving commendable growth for four
consecutive quarters.
productivity and safety.
-Compliance Mastery: Ensured unwavering adherence to
all federal, state, local, and international regulations,
safeguarding organizational integrity.
-Data-Driven Insights: Regularly distilled actionable
recommendations from data trends, leading to informed
decision-making and revenue growth.
-Fleet Management: Masterfully managed an extensive
fleet of over 150 vehicles, ensuring their optimal
performance, timely maintenance, and efficient routing.

Core Responsibilities:
-Orchestrating and fine-tuning all organizational
functions, driving performance and profitability
enhancements.
-Maintaining an equitable rotation for overtime, ensuring
fairness and operational consistency.
-Overseeing a robust hiring pipeline, managing
onboarding logistics from paperwork to training and
travel arrangements.
-Upholding stringent employee accountability standards
and ensuring consistent application of policies and
procedures.