Jenafer Malzahn
Healthcare
Summerville,SC
Summary
Client focused professional equipped with administrative and customer service expertise. Talented in finding balanced solutions and resolving conflicts.
Developed and managed care plans, schedules, client assessments, safety standards and trainings. Performed clerical functions and administrative duties; including word processing, filing, archiving, data entry, budgeted resources and monthly reports.
Demonstrated ability to work independently or as a team member while developing positive rapport and professional working relationships.
Comfortable in fast paced emergency situations and crisis management. Proficient in managing multiple duties, assisting clients with diverse needs and optimizing client care.
Recognized by peers as positive, committed, productive, efficient and a trusted mentor.
Overview
18
18
years of professional experience
Work History
In Home Care Supervisor 3
Korean Women's Association
Port Angeles, WA
06.2018 - 09.2025
- Maintained positive working relationship with clients, fellow staff, case managers and management.
- Followed HIPAA regulations to maintain confidentiality of sensitive information.
- Conducted client home visits, documenting and updating case management according to organizational policies and communication procedures.
- Explained and implemented policies, procedures, and services to clients and team members.
- Assessed client files and documentation for compliance with state audit regulations.
- Processed electronic timekeeping for payroll in a timely manner.
- Created schedules to provide quality service to clients and maintain employee satisfaction.
- Ensured compliance with applicable local, state and federal laws and regulations concerning homecare services.
- Developed and maintained computerized record management systems to store and process data.
- Conducted regular performance evaluations for home care personnel.
- Investigated incidents and complaints, provided resolution and took appropriate corrective action as necessary.
Certified Home Care Aide
Caregivers Home Health Care
Port Angeles, WA
10.2015 - 07.2018
- Helped clients stay happy and healthy by providing mental and emotional support.
- Transported individuals to medical appointments and assisted with errands.
- Administered prescribed medications under nurse delegation.
- Documented client status and reported changes in care needs.
Home Health Aide
Interim Home Health
Wausau, WI
07.2014 - 08.2015
- Tracked and reported clients' progress based on observations and conversations.
- Greeted clients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Assisted clients with personal care to alleviate burden on family members.
PCW/Program Assistant
Aurora Community Services
Wausau, WI
04.2007 - 08.2015
- Engaged with clients, guardians and case managers to ensure proper cares, meet daily goals and support quality of life.
- Provided on site training to new staff members.
- Monitored vital signs and administered medications, documenting variances and concerning responses.
- Liaised with supervisor to review cases and improve care.
- Reported concerns to supervisor, guardian and case manager to promote optimal care.
- Completed various client documentation; including progress notes, medication administration, daily living goals, community integration and incident reports.
- Assisted in home manager with filing monthly paperwork, creating meal plans and archiving confidential documents.
CLA/On-Site Lead
Brown's Residential Living
Weston, WI
06.2010 - 12.2013
- Led and motivated employees through supervision, training and coaching on duties and daily client services.
- Facilitated peer-to-peer conflict resolution.
- Created work schedules to provide quality service to clients and maintain employee satisfaction.
- Assisted with coordinating budgets and tracking expenses.
- Supervised and trained employees on medication administration, safety regulations, plans of care and other activities of daily living.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
- Coordinated client assessments with case managers.
- Participated in manager meetings, progress meetings, admissions and discharges for clients.
Education
High School Diploma -
Wausau East High School
06.2006
Home Care Aide Certification HM 60612395 -
Washington State Department of Health
Skills
- Professional and Courteous
- Conflict Anticipation and Resolution
- Teamwork and Leadership
- Focus and Follow-Through
- Strong Work Ethic
- Documentation and Reporting
- Data Compiling and Verification
- Precision and Accuracy
- Client advocacy
- Integrity
- Risk management
- Interpersonal communication
- Administrative functions
- Adaptability
- Recruiting and interviewing
- Operations management
Timeline
In Home Care Supervisor 3
Korean Women's Association
06.2018 - 09.2025
Certified Home Care Aide
Caregivers Home Health Care
10.2015 - 07.2018
Home Health Aide
Interim Home Health
07.2014 - 08.2015
CLA/On-Site Lead
Brown's Residential Living
06.2010 - 12.2013
PCW/Program Assistant
Aurora Community Services
04.2007 - 08.2015
High School Diploma -
Wausau East High School
Home Care Aide Certification HM 60612395 -
Washington State Department of Health