J. Martinez
Houston,TX
Summary
Lead Receptionist with extensive experience in front desk operations, excelling in phone management and visitor assistance. Proven expertise in customer service, scheduling, and administrative functions to enhance office efficiency. Skilled in training and supervising junior staff, resulting in increased productivity. Achieved significant improvements in communication systems and streamlined office processes in previous roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Receptionist/Insurance Verification
Jones Dental
Houston, TX
10.2024 - Current
- Managed a multi-line phone system and Dentrix, scheduling and confirming appointments for patients, and handling inquiries.
- Verified patients' PPO insurance information, including benefits, coverage details, and eligibility for dental procedures.
- Collected and processed patient payments, including co-pays, deductibles, and insurance co-insurance payments.
Preschool Assistant Teacher
Christ Church Learning Center
Bellaire, TX
07.2021 - 10.2023
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Assisted teachers by developing lesson plans to meet educational goals for each child.
- Assessed student performance to evaluate progress and development.
Sales Associate
Marshalls
Houston, TX
07.2019 - 07.2021
- Managed efficient cash register operations.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Valet Parking Attendant
Pegasus Valet Services
Houston, TX
10.2019 - 05.2021
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Handled cash, made accurate change and maintained a balanced cash drawer.
Seasonal Assembly Line Worker
ProLogistix
Houston, TX
08.2020 - 12.2020
- Assembled components with minimal supervision, exceeding expected project milestones.
- Developed and implemented process improvement strategies.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
Catering Attendant
Abby's Premium Catering
Houston, TX
10.2018 - 03.2019
- Helped prepare and present food for airline pilots and staff with strong attention to detail and presentation expertise.
- Oversaw catering orders to verify accuracy and completeness.
- Maintained flexible work schedule to meet event needs.
Education
Associate of Science - Computer Science
Lone Star College- University Park
Houston, TX12.2019
High School Diploma -
Harmony School Of Advancement-Houston
Houston, TX05.2019
Skills
- Appointment scheduling
- Insurance verification
- Payment processing
- Customer service
- Data entry
- Office management
Certification
- Food Handling Certification
- CPR and First-Aid Certification
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
- French, Limited Working
- ASL, Limited Working
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Lead Receptionist/Insurance Verification
Jones Dental
10.2024 - Current
Preschool Assistant Teacher
Christ Church Learning Center
07.2021 - 10.2023
Seasonal Assembly Line Worker
ProLogistix
08.2020 - 12.2020
Valet Parking Attendant
Pegasus Valet Services
10.2019 - 05.2021
Sales Associate
Marshalls
07.2019 - 07.2021
Catering Attendant
Abby's Premium Catering
10.2018 - 03.2019
Associate of Science - Computer Science
Lone Star College- University Park
High School Diploma -
Harmony School Of Advancement-Houston
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