J MCCALL
Troy,NY
Summary
Motivated Manager possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes. Dependable Manager with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Capital District Juvenile Detention Facility
Loudonville , Ny
2023.12 - 2024.06
- Inspired teams using motivational leadership style
- Tracked employee performance to determine areas of strength and improvement
- Delivered high quality training for new team members
- Evaluated staff performance, communicating feedback, and setting personal goals
- Led teams through onboarding process for swift integration into daily operations
- Facilitated communication between staff members, residents, and their families to ensure all parties were informed about important developments or issues
- Responded promptly to emergencies or crises within residence, coordinating support services as needed
- Coordinated move-in and move-out processes for residents, ensuring smooth transitions and minimal disruption to community life
- Trained new employees on policies and procedures related to resident care and facility management
- Managed daily operations of residential facility, ensuring safe and comfortable environment for residents.
CENTER MANAGER
Glenmont Job Corps Center
Albany , NY
2023.06 - 2024.03
- Verified program performance against goals by assessing regular reports, identified areas in need of improvement and handled service delivery, internal operations and program outreach
- Performed assessments to determine individual limitations and strengths
- Maintained accurate records and documented client data in company databases
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes
- Prepared patients for self-management and decision-making responsibilities
- Kept entire facility clean, safe and well-organized to maximize productivity and provide professional impression to all patrons
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Evaluated building condition, workflow and service quality to keep operations in compliance with requirements
- Delegated work to staff, setting priorities and goals
- Prepared staff work schedules and assigned team members to specific duties
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
YOUTH SUPPORT SPECIALIST
NYS Office of Children and Family Services
Rensselaer , NY
2022.03 - 2023.06
- Created and implemented wide range of skill-building activities to facilitate children's development
- Encouraged each program participant to interact and provided numerous opportunities to engage with others and enjoy activities
- Conducted daily briefings to pass on pertinent info to oncoming shifts
- Diffused disruptive behavior by verbal interventions
- Prepared written reports concerning resident's misconduct
- Briefed superiors of incidents and misconduct and recommended disciplinary actions
- Communicated information regarding security, safety and operations through chain of command
- Monitored resident' behavior to prevent crime, escape attempts and other dangerous activities
- Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public
- Searched building and grounds, living quarters and work areas for contraband
- Supervised visitation and checked visitors for proper identification and contraband
- Safely transported resident's to and from work sites, maintaining physical headcounts at all times
- Received and inspected mail and property from visitors on behalf of designated residents
- Coordinated shakedowns to locate and remove unauthorized items
- Recorded resident's identification, charges and incidents of resident's disturbance, keeping daily logs of resident's activities
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints
- Conducted scheduled headcounts to verify presence of resident's.
OUTREACH SUPERVISOR
Trinity Alliance of the Capital Region
Troy, Albany , NY
2020.08 - 2022.03
- Implemented community outreach and engagement plans to reach vulnerable communities
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation
- Educated citizens on resources and programs in local community
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly
- Advocated for at-risk groups to find funding and resources
- Collaborated with community-based organizations and key stakeholders to address community initiatives
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness
- Advocated for clients' best interest in school settings, at juvenile court and in other systems that interfaced with client and family
- Coordinated specific psychosocial resources to meet members' identified needs
- Planned events in [Community] to connect people dealing with similar issues.
VOLUNTEER
Trinity Alliance of the Capital Region
Troy , NY
2016.07 - Current
- Completed assigned duties and consistently produced high volume of work to support daily business needs
- Sorted and distributed canned goods and produce to disadvantaged families
- Welcomed customers and answered questions
- Educated residents and families about available services and resources
- Collaborated with community leaders, organizations and public agencies to promote community service programs
- Adhered to high level of standards and values, and maintained professional demeanor.
CREW MEMBER
Dunkin Donuts
Troy , NY
2018.07 - 2020.07
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift
- Packed fast food products in approved containers, cups and bags
- Maintained order of customer and crew member work areas
- Answered customer questions and took orders.
KITCHEN MANAGER
Ruby Tuesday
Clifton Park , NY
2017.09 - 2018.08
- Manager Clifton park NY - greet and seat customers - inventory - desserts - grill
- Received, organized and rotated paper goods and food ingredients
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Trained employees on cooking techniques, safety standards and performance strategies
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
LABORER
Hembold's Market
Troy , NY
2016.07 - 2016.12
- Maintained clean, safe working environment
- Maintained the premises by keeping track of product
- Drove marketing decisions using insights learned via up-to-date knowledge of product categories.
Education
Applied -
Hudson Valley Community College
Rensselaer, NYSkills
- Community health
- Family outreach
- Attentive
- Event planning
- Multitasking
- Working collaboratively
- Recruitment and Hiring
- Staff Management
- Assignment Delegation
- Focus and Follow-Through
- Records Organization and Management
- Training Management
- Policy Development and Enforcement
- Performance Evaluation and Monitoring
- Goal Setting
- Proactive
- First Aid/CPR
- Assertive
- Program Evaluation and Improvements
- Behavioral Management Planning
- Verbal and Written Communication
- Attention to Detail
- Collaboration and Teamwork
- Problem Solving
- Positive Reinforcement Methods
- Discharge Planning
- Mental Health Crisis Response
- Admissions Processes
- Safety and Risk Assessments
Certification
Certified Personal Trainer, 06/01/20
Languages
English
References
References available upon request.
Timeline
Supervisor
Capital District Juvenile Detention Facility
2023.12 - 2024.06
CENTER MANAGER
Glenmont Job Corps Center
2023.06 - 2024.03
YOUTH SUPPORT SPECIALIST
NYS Office of Children and Family Services
2022.03 - 2023.06
OUTREACH SUPERVISOR
Trinity Alliance of the Capital Region
2020.08 - 2022.03
CREW MEMBER
Dunkin Donuts
2018.07 - 2020.07
KITCHEN MANAGER
Ruby Tuesday
2017.09 - 2018.08
VOLUNTEER
Trinity Alliance of the Capital Region
2016.07 - Current
LABORER
Hembold's Market
2016.07 - 2016.12
Applied -
Hudson Valley Community College
Certified Personal Trainer, 06/01/20
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