J. Mensah

• Specialized in luxury vehicle sales, providing exceptional service and personalized consultations.
• Cultivated strong client relationships, driving increased sales and fostering repeat business.
• Greeted customers and delivered tailored presentations to guide car buying decisions.
• Certified in Infiniti New and Pre-Owned Sales, maintaining comprehensive product knowledge.
• Managed inventory to maintain optimal stock levels, aligning with customer demand.

• Enterprise Mobility — Customer Service / Rental Sales Representative
  Charlotte, NC | [July 2025] – Present
• Managed front-end customer service and backend rental operations, ensuring seamless and efficient support throughout customer rental experiences.
• Manage both front-end customer service and backend rental operations, providing efficient support throughout the customer rental experience.
• Resolve customer concerns and service issues in person while maintaining a professional, solutions-focused approach that prioritizes customer satisfaction.
• Consistently ranked in the top half of branch performance metrics for both sales and customer satisfaction throughout tenure.
• Ranked among the Top 10 sales performers in the Charlotte market three times within one year.
• Received awards for exceptional customer service.

Promotion to Assistant Manager in 8 months of working as part of the enterprise mobility management training program!

• Trained to handle backend operational responsibilities, including administrative processes, rental coordination, customer account support, and issue resolution.
• Collaborated with team members and leadership to enhance branch efficiency, elevate customer experience, and drive sales performance.
• Demonstrate strong ability to balance sales objectives with customer-first service, contributing to both revenue growth and customer retention.
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• Greeted customers and guided them through vehicle presentations and buying process, enhancing customer experience.
• Applied strategic pricing and negotiations to drive significant sales growth.
• Tracked leads and customer data using CRM and Eleads systems, improving follow-up efficiency.
• Managed inventory to ensure availability of new and pre-owned vehicles, facilitating timely sales.
• Utilized CRM and Eleads systems to track leads and customer data.
• Worked with inventory to ensure availability of new and pre-owned vehicles.

• Achieved 25% conversion rate in door-to-door sales and 10% from 80 cold calls daily, driving 25% of monthly sales.
• Increased customer sign-ups by 30% and maintained a 95% satisfaction rate through effective communication and persuasive sales tactics.
• Exceeded monthly sales targets by 15%, contributing to a 12% annual revenue increase.
• Applied strategic pricing and negotiations to drive significant sales growth.
• Applied strategic pricing and negotiated effectively to increase sales revenue.

• Unloaded grocery trucks and inspected incoming merchandise for quality control, ensuring compliance with company standards.
• Ensured product placement and merchandising met company standards, enhancing customer experience.
• Managed data entry tasks, maintaining accuracy of inventory systems to reflect current stock levels.
• Managed data entry tasks, ensuring inventory systems accurately reflected stock.
• Collaborated with team members to maintain store cleanliness and ensure product availability for customer satisfaction.

• Conducted 20 weekly property tours, maintaining a 40% conversion rate, resulting in a 30% increase in new leases.
• Enhanced resident satisfaction by 25% through proactive communication, maintaining a 90% satisfaction rate.
• Increased resident satisfaction by 25% through proactive communication, achieving a 90% satisfaction rate.
• Streamlined team scheduling and boosted resident engagement, enhancing overall efficiency by 15%.
• Created strategies for tenant retention and enhancement of community living experience.

• Managed 40 delivery drivers to ensure timely route completion and maintain driver safety.
• Coordinated delivery schedules, achieving on-time delivery of over 200 packages per route.
• Monitored driver progress, addressing operational issues quickly to avoid delays.
• Monitored driver progress and resolved operational issues promptly to prevent delays.
• Delivered exceptional customer service, maintaining a high level of satisfaction through efficient delivery operations.