Jean Pierre Quiroz
Toms River,NJ
Summary
Well-coordinated in handling diverse office tasks while leading administrative teams to meet demanding performance targets. Effectively organize resources and clerical support to maintain smooth and efficient operations and enhance team success.
Diligent and detail-oriented Administrative leader with solid background overseeing and motivating staff. Professionally coordinate files, correspondence, and resources to boost productivity and facilitate efficient operations. Personable Service Manager driving process optimization and business profitability on a continuous basis. Highly effective at leading by example and enabling employees to achieve personal and professional best. .
Overview
14
14
years of professional experience
Work History
Branch Manager
Wells Fargo & Company
11.2022 - Current
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Implemented service improvements to enhance sales cycle.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Branch Operations Manager II
Santader Bank
09.2021 - 11.2022
- Set up and supervised cash shipments.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Assistant Branch Manager II
Andrew's Federal Credit Union
01.2021 - 09.2021
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
- Trained and mentored highly effective teams to meet corporate service standards.
- Implemented operational improvements to increase efficiency and reduce labor costs.
- Developed strategy to achieve target sales goals.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
Service Manager II
Wells Fargo
04.2018 - 01.2021
- Directed team of service professionals focused on risk management
- Hired, trained, developed and monitored performance of service department staff
- Model expected customer service standards to promote customer satisfaction, loyalty and retention
- Forecasted goals and objectives for the department and ensured adherence
- Prioritized and delegated daily work tasks to directs s to meet anticipated project goals
- Created employee work schedules to keep all shifts properly staffed
- Defined department objectives and monitored performance to facilitate operations.
Personal Banker
Wells Fargo
08.2016 - 04.2018
- Improved decision-making by using current data on market conditions and individual financial situations
- Provided clients with budget management and financial guidance
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Provided clients with information on bank accounts, institutional policies, financial products and related services
- Created strategic financial solutions to suit individualized client needs
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information
- Established connections with new clients through proactive follow-up strategies
Teller
Wells Fargo
08.2013 - 07.2016
- Met or exceeded sales goals by promoting bank products and services in every interaction
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts
- Managed customer referrals to help financial services team members capitalize on sales changes
- Maintained optimal financial controls by securing funds and making accurate transactions
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Balanced daily cash deposits and vault inventory with zero error rate
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
Office Manager
Clearcut Glass
01.2010 - 07.2014
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software
- Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates
Education
Some College (No Degree) - Business Administration
Ocean County College
Toms River, NJSkills
- Detail oriented
- Banking operations
- Time management ability
- Report writing
- Self-directed
- Training and development
- Motivational leadership style
- Customer service orientation
- Interpersonal communications
- Spanish translation
- Social media
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
Wells Fargo & Company
11.2022 - Current
Branch Operations Manager II
Santader Bank
09.2021 - 11.2022
Assistant Branch Manager II
Andrew's Federal Credit Union
01.2021 - 09.2021
Service Manager II
Wells Fargo
04.2018 - 01.2021
Personal Banker
Wells Fargo
08.2016 - 04.2018
Teller
Wells Fargo
08.2013 - 07.2016
Office Manager
Clearcut Glass
01.2010 - 07.2014
Some College (No Degree) - Business Administration
Ocean County College
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