Jared Sandoval
Riverview,FL
Summary
Experienced Service Desk and Help Desk Technician with expertise in software troubleshooting, Active Directory, and technical support. Skilled in tracking and documenting incidents, managing service desk teams, and providing friendly and patient customer service. Holds Security+ Certification and excels in working collaboratively while also being self-motivated.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Help Desk Support Specialist
NextPath Career Partners
05.2025 - Current
- Provided technical support for hardware and software issues via ticket system, Microsoft teams, Outlook, and phone ensuring timely resolution for users.
- Managed ticketing system to track and prioritize support requests effectively.
- Assisted with creating and managing user's accounts, groups, and workstations through Active Directory.
- Assisted user's with setup and troubleshooting of computer's, printers, and desk phones.
- Primary contact for security badge request using symmetry servers.
- Assisted with O365 migration for user's moving from our company to another.
Service Desk Technician
ECA Staffing Solutions
02.2024 - 07.2024
- Work remotely and take calls to support a wide range of users.
- Create and track tickets in Service now.
- Assist users in password resets and unlocks.
- Assist users with Remote Desktop troubleshooting for multiple applications which include but are not limited to (Citrix, SoftPro, Exos, Microsoft 365, Azure web portal, SmartView).
Help Desk Technician
United States Army
04.2020 - 12.2023
- Manage user accounts and user computers in Active Directory as well as assign permissions
- Track and upload user training into ATCTS for the maintenance and compliance of end users
- Troubleshoot printers, dsn phones, government computers, and A365 applications for end users
- Primary mobility agent for Battalion Headquarters
- Installed, modified, and repaired software and hardware to resolve technical issues
- Provided basic end-user troubleshooting and desktop support
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Configured hardware and granted system permissions to new employees
- Logged activities in tracking system to maintain accurate, timely records
- Installed new desktop systems and migrated data to new machines
- Installed, configured and maintained user applications as well as re-imaged new computers for end users.
- Maintenance and troubleshooting of encryption/decryption devices to ensure no lapse in network connectivity
- Comsec clerk.
Help Desk Technician
United States Army
03.2019 - 03.2020
- Enhanced trusted agent
- Administrator for both unclassified and classified systems
- Basic troubleshooting and desktop support
Education
High School Diploma -
Lennard High School
Ruskin, FL05-2018
Skills
- Help Desk – Software Troubleshooting – Active Directory – Technical Support – Microsoft Windows – Desktop Support – Troubleshooting – Certifications and Licenses – Tracking and Documentation – Service Desk Team Management – Incident Response – Computer Hardware Knowledge – Computer Workstation Setup – Diagnosis and Troubleshooting – Support Ticket System Management – Troubleshooting Network Issues – IT Service Management (ITSM) – Oversight – Friendly and Patient – Security Certification – Component Replacements – Teamwork and Collaboration – Dependable and Responsible – Critical Thinking – Self-Motivated
- Software installation
- Remote support
- Network connectivity
Certification
CompTIA Security + CE
Timeline
Help Desk Support Specialist
NextPath Career Partners
05.2025 - Current
Service Desk Technician
ECA Staffing Solutions
02.2024 - 07.2024
Help Desk Technician
United States Army
04.2020 - 12.2023
Help Desk Technician
United States Army
03.2019 - 03.2020
High School Diploma -
Lennard High School