Jennifer Schoonover

• Skilled at working independently and collaboratively in a team environment.
• Developed and implemented training programs and technical assistance to achieve project goals and advance health center priorities
• Managed grant deliverables, including activity planning, work plan development, project implementation coordination, data analysis and reporting,
• Collaborated with multidisciplinary teams to set and accomplish organizational goals and improve patient outcomes.
• Established team priorities, maintained schedules, and monitored performance
• Leveraged data and analytics to make informed decisions and drive business improvements
• 2023 Team Recognition award winner (nominated by participating health centers)

• Promoted to Health IT Program Manager
• Coordinated HCCN HIT Program activities such as data collection, event hosting, and training
• Supported federal grant compliance activities with US Health Resources and Services Administration (HRSA).
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
• Developed and maintained relationships with external partners to facilitate program operations
• Created and delivered program training and education to keep participants knowledgeable about the program and provide the necessary skills to participate productively

• Provided highly proficient administrative support and streamlined workflows
• Handled confidential and sensitive information with discretion and tact
• Managed executive calendars, scheduling meetings and appointments and coordinated travel arrangements to optimize time
• Screened calls and emails and responded accordingly to support executive correspondence
• Updated spreadsheets and created presentations to support executives and boost team productivity
• Updated and maintained confidential databases and records
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity

• Conducted comprehensive medical chart audits to ensure accuracy and completeness.
• Coordinated patient care for multiple treatment programs
• Facilitated specimen collection and test ordering for remote patients.
• Followed up with medical staff regarding missing information in patient records
• Generated and maintained statistical data related to medical records
• Identified new methods to optimize medical records management
• Input data into computer programs and filing systems

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Used advanced software to prepare documents, reports, and presentations.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.

Position ended prematurely due to COVID 19 mandates on businesses in Connecticut.

• Streamlined scheduling & task management processes
• Handled administrative functions, such as data entry & filing
• Answered incoming calls, routed messages and resolved patient inquiries within target timeframes
• Supported office staff and operational requirements with administrative tasks
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
• Called patients to confirm scheduled appointments day in advance
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
• Completed administrative patient intakes with case histories, insurance information and mandated forms

• Provided regional oversight of 16 clinics in Washington and Alaska, ensuring quality of care and adherence to organizational policies
• Collaborated with Clinical Director to develop and implement strategies to enhance clinic operations
• Supervised and managed a team of Medical Assistants.
• Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.

• Promoted to Regional Office Coordinator overseeing clinics in Washington & Alaska
• Evaluated medical records for compliance with quality care standards
• Confirmed vital signs, medications, and laboratory testing
• Assessed accuracy and adherence to regulations.
• Input data into computer programs and filing systems.
• Followed up with medical staff regarding missing information in patient records.
• Generated and maintained statistical data related to medical records.
• Identified new methods to optimize medical records management.

• Promoted to Medical Chart Auditor
• Provided medical scribing services for medication-assisted treatment programs, including accurate documentation of patient encounters in compliance with HIPAA
• Supported providers with tele- and video-based medical visits
• Assisted with administrative tasks related to patient care.

• Increased customer satisfaction by implementing efficient inventory management and product display techniques.
• Boosted sales through the development of creative marketing strategies and in-store promotions.
• Managed a team of employees, providing training and guidance to ensure excellent customer service and shop maintenance.
• Enhanced overall shopping experience by maintaining a clean, organized, and visually appealing store environment.
• Collaborated with other local businesses on joint promotional efforts to increase foot traffic in the area.
• Established rapport with customers by offering personalized assistance and recommendations based on their needs and preferences.

• Managed operations of a gift shop, including inventory control, customer service, and staff supervision
• Implemented strategies to boost sales and customer satisfaction
• Developed product displays to improve customer experience

• Developed and maintained relationships with customers, ensuring their satisfaction and providing outstanding customer service across 3 different programs (PRIME, Fresh, and Canada)
• Met key performance metrics, such as average handling time and customer satisfaction scores
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Utilized internal software and tools to meet customer needs and resolved issues promptly
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

• Administrative Assistant at Columbus Indiana Housing Authority 09/2011 – 12/2013 799 McClure Ave, Columbus, IN 47201 (812) 378-0005
• Manager at Advance America 03/2011 – 09/2011 2075 N. State Hwy. 7, North Vernon, IN 47265 (812) 346-2524
• Manager of Events at Playtime Pizza 06/2010 – 12/2010 600 Colonel Glenn Plaza Loop, Little Rock, AR 72210 (501) 227-7529
• Testing Administrator at Atterbury Job Corps Center 02/2007 – 10/2007 3485 Edinburgh St, Nineveh, IN 46164 (812) 314-6000
• Laboratory Secretary at Scott Memorial Hospital 09/2004 – 01/2006 1451 N Gardner St, Scottsburg, IN 47170 (812) 752-8503
• Secretary II at State of Indiana MSDC Adult Developmental Disabilities Center 02/2004 – 10/2004 Butlerville, IN Closed 2005
• Executive Assistant at Holiday Inn SunSpree Resort 12/1997 – 08/1998 11127 Front Beach Rd, Panama City Beach, FL 32407 (850) 234-1111
• Executive Assistant at City of Callaway Florida 03/1996 – 12/1997 6601 East Highway 22 Callaway, Florida 32404 (850) 871-6000