Jasmine Jones
Conway,AR
Summary
Highly experienced and detail-oriented tax investigator with 10+ years in accounting, collections, and customer service. Responsible for assisting in the collection of over $2.3 billion in state tax revenue in the last year.
Overview
12
12
years of professional experience
Work History
Tax Investigator-Remote
State Of Arkansas
07.2015 - Current
- Maintain confidentiality of proprietary information
- Conduct 1000+ sales tax and excise tax investigations resulting in a positive increase in tax compliance.
- Personally visit 500+ taxpayers, ensuring adherence to tax regulations and facilitating voluntary compliance.
- Create accurate daily reports and submitted in accordance with established schedule of performance expectations.
- Conduct account research and prepare findings for presentation.
- Explain applicable laws or program requirements to 500+ taxpayers, ensuring understanding and compliance.
- Update and maintain monthly trip logs with mileage and maintenance on company provided vehicle.
- Increase sales tax compliance by conducting thorough investigations and providing clear recommendations for improvement.
- Identify underreported sales tax liabilities, enhancing revenue collection efforts for the state.
- Assist businesses in understanding complex sales tax regulations, fostering better compliance and reducing discrepancies.
- Conduct comprehensive research on industry-specific tax laws, ensuring accurate assessments and reducing errors.
- Provide training sessions for new investigators, increasing department efficiency and expertise.
- Maintain detailed documentation of all investigation findings and actions taken, ensuring accountability and transparency throughout the process.
- Communicate and resolve technical and controversial tax matters with professional judgment.
DFA Service Representative
State Of Arkansas Dept Of Finance And Admin
01.2015 - 07.2015
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to taxpayer questions in-person or via telephone and written correspondence regarding excise tax
- Served as key point-of-contact for clients experiencing technical difficulties, offering prompt resolutions.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Responded to customer calls and emails to answer questions about sales tax and other taxes.
- Maintained and managed proprietary taxpayer files and databases.
Customer Relations Specialist
AT&T Mobility
01.2012 - 01.2015
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Logged call information and solutions provided into internal database.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Cross-trained and provided back up for customer service managers.
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Enhanced customer loyalty by delivering personalized service and resolving issues efficiently.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
Education
Associate of Arts - Accounting
University of Phoenix-Online Campus
2017
Business Administration
University of Arkansas At Pine Bluff
Pine Bluff, ARHigh School Diploma -
Conway High School
Conway, ARSkills
- Self-motivated
- Proficient in Microsoft Office Applications
- Proficient Verbal and Written Communication
- Records Handling
- Investigative Procedures
- Resourceful
- Judgment and Decision-Making
- Critical Thinking
- Public Finance
- Active Listening
- Reading Comprehension
- Complex Problem-Solving
- Time Management
- Information Documentation
- Tax Compliance Expertise
- Technology-Savvy
Timeline
Tax Investigator-Remote
State Of Arkansas
07.2015 - Current
DFA Service Representative
State Of Arkansas Dept Of Finance And Admin
01.2015 - 07.2015
Customer Relations Specialist
AT&T Mobility
01.2012 - 01.2015
Associate of Arts - Accounting
University of Phoenix-Online Campus
Business Administration
University of Arkansas At Pine Bluff
High School Diploma -
Conway High School
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