John Taylor
Chesapeake
Summary
Professional Site Technician with comprehensive experience in maintaining and troubleshooting IT infrastructure. Strong focus on team collaboration and delivering results, ensuring reliability and adaptability in dynamic environments. Skilled in hardware/software support, network management, and customer service, with proactive approach to problem-solving. Highly valued for communication skills, flexibility, and dependability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Site Support Tech
IBM
Hampton, VA
11.2019 - Current
- Provided technical support for BPO systems, ensuring minimal downtime and user satisfaction.
- Assisted in the deployment of new technologies, streamlining processes across departments.
- Trained staff on system usage and best practices, fostering a knowledgeable user base.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
IT Help Desk Agent
Capital One
Chesapeake, VA
12.2015 - 08.2019
- Documented IT incidents in ticketing system, ensuring timely updates and resolution tracking.
- Analyzed recurring technical problems, recommending solutions that enhanced system performance and user experience.
- Increased first call resolution rates by providing accurate and timely solutions to user inquiries.
- Participated in IT projects as needed, contributing valuable insights from the frontlines of user support operations.
Education
Associate of Science - Computer Science
Tidewater Community College
08-2018
Skills
- Mobile device management
- Network administration
- Remote support
- Active directory
- Patch management
- Security protocols
Certification
- CompTia Security+ License - 2025
- CompTia A+ License - 2018
- Certified Jamf Adminstrator, 2022
Timeline
IT Site Support Tech
IBM
11.2019 - Current
IT Help Desk Agent
Capital One
12.2015 - 08.2019
Associate of Science - Computer Science
Tidewater Community College