Justin Torres
Los Angeles,CA
Summary
Dynamic Senior Leasing Professional with a proven track record at Fifteen Group, enhancing tenant satisfaction and retention through expert lease negotiations and exceptional customer service. Skilled in property and portfolio management, adept at building relationships and industry networking. Demonstrates a strong foundation in fair housing policies and a commitment to professional development. Results-driven , with focus on team collaboration and strong adaptability to changing needs. Adept at fostering relationships with clients and streamlining leasing processes to maximize occupancy and revenue. Demonstrates strong negotiation skills, excellent customer service, and effective conflict resolution. Known for reliability and consistent track record of achieving targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Leasing Professional
Fifteen Group
06.2023 - Current
- Ensured ongoing tenant satisfaction with regular follow-up communications after move-in dates, addressing any issues or concerns in a timely manner.
- Maintained extensive knowledge of fair housing laws, ensuring compliance throughout the leasing process.
- Generated professional networks by engaging in professional, industry and government organizations.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Greeted clients, showed apartments, and prepared leases.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Leasing Professional
Apex Apartments
01.2021 - 05.2023
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Assisted property managers in budget development and financial reporting, contributing to timely decision-making processes.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
United States Armed Forces
US Army
05.2016 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Indian River High School
Chesapeake, VA06-2015
Skills
- Property Management
- Real estate knowledge
- Portfolio Management
- Industry Networking
- Contract Preparation
- Lease negotiation
- Customer Service
- Fair housing policies
- Lease Renewals
- Telephone and email etiquette
- Cash Handling
- Creative Problem-Solving
- Relationship Building
- Training and mentoring
- Application processing
- Onesite experience
- Yardi experience
- Knock Calendar experience
Accomplishments
- Achieved Leasing Agent of the Month by introducing systems for organization and prospect retention.
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Improved building relations with residents by solely organizing resident events
- Redesigned Lobby and amenity areas for a better resident experience as well as Leasing agents ability to tour property and successfully lease units.
- Planned and managed team meetings for improvements
Certification
- Fair Housing Certification
- Project Management Professional
- First Aid Certification
- ServSafe Food Handler's Certification
Timeline
Senior Leasing Professional
Fifteen Group
06.2023 - Current
Leasing Professional
Apex Apartments
01.2021 - 05.2023
United States Armed Forces
US Army
05.2016 - 02.2021
High School Diploma -
Indian River High School
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