Jose Gonzalez Tovar
Sacramento,CA
Summary
Motivational leader and organizational problem solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Metro By T-Mobile
02.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
human resource administrator
Foothill packing
08.2021 - 05.2022
- Onboarding for general labor and administration; complete hire packet, present company policies
- Data entry; company records: covid vaccine records, trainings; for sexual harassment, foreman trainings
- Processing FLCE
- Covid; health screening and on sight covid testing
- Process EDD
- Process DS-160s
- Verification of i-9
- Create/update employees profile
- Process W-2 when needed, provide VOEs, assist on audits.
key holder
H&M
04.2021 - 07.2021
- Skilled in handling customers at rush hour while working the register, also receiving 96% in loyalty rewards sign ups
- Responsible for sizing, sorting, ticketing and theft censoring clothing
- Help customers in finding proper clothing products to match their next adventure
- Clothes inventory, POS boarding.
Relief RGM
Rancho San Miguel market
03.2019 - 12.2020
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Handled over $10,000 in funds each day in a fast paced environment
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales
- Managed the western Union booth: money transfers, Money orders.
Manager
Taco Bell
08.2017 - 04.2019
- Positioned skilled staff in key areas throughout the shift to optimize department productivity
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Cross trained in every store role to maximize operational knowledge
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations
- Hiring new crew members
- Food inventory.
Education
high school diploma -
Greenfield High School
01.2017
Skills
- Employee relations
- Payroll coordination
- HR record keeping
- Policy development
- Customer service
- Ability to multitask
- Attention to detail
- Conflict resolution
- Multitasking
- Analytical thinking
- Recruitment and hiring
- Safety control
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Manager
Metro By T-Mobile
02.2023 - Current
human resource administrator
Foothill packing
08.2021 - 05.2022
key holder
H&M
04.2021 - 07.2021
Relief RGM
Rancho San Miguel market
03.2019 - 12.2020
Manager
Taco Bell
08.2017 - 04.2019
high school diploma -
Greenfield High School