Jancy Vázquez
Brooksville,FL
Summary
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
9
9
years of professional experience
Work History
Patient Care Technician – Nurse Intern
BAYCARE – ST. JOSEPHS NORTH
01.2025 - Current
- Helped regarding patient’s hygiene and activities of daily living
- Assisted nurses with vitals and reported critical values to the assigned nurse
- Assisted with EKG and bladder scans
- Helped multiple departments with sitting for Baker Act patients
- Helped patients with ambulation
- Helped nurses with discharge related tasks like IV removal
- Assist the telemetry room with the upkeep of telemetry boxes
Sales and Solutions Specialist
DISNEY DESTINATIONS
01.2024 - 01.2025
- Aided regarding account maintenance to customers
- Provided guidance in regard to Disney vacations and products
- Provided technological assistance related to the My Disney Experience app
- Assisted guest with ticket conflict resolution and recovery
- Handling of sensitive information
- Assisted guests with dining and recreation reservations
- Successfully keep the security of the accounts against attempts of fraud
Fraud Services Representative
BANK OF AMERICA
01.2022 - 01.2023
- Provided assistance regarding account maintenance to customers
- Probe client’s regarding details of transactions
- Report instances of financial abuse to the correct department
- Assistance in daily transactions for the customer while adhering to company’s policies
- Handling of sensitive information
- File fraud claims and billing disputes for clients
- Successfully keep the security of the accounts against attempts of fraud
- Report instances of identity theft to the bank
Lead Teller
PNC BANK
01.2020 - 01.2022
- Provided assistance regarding account maintenance to customers
- Balance and maintenance of branch ATM’s
- Assistance in the telephone and answer inquiries through the phone
- Assistance in daily transactions for the customer while adhering to company’s policies and expectations
- Handling of sensitive information
- Handling of the main vault and order money for the branch
- Report counterfeit notes to US Department of Homeland Security
- Assistance to teller lead in Branch Operations
- Complete teller lead responsibilities like vault maintenance, teller work research and teller line coaching, supplies ordering
- Assisted the platform team regarding account maintenance reports and high priority service requests
- Responsible of communicating adverse news to customers in order to meet policies and procedures
- Coach the teller team regarding policies and loss prevention techniques including those regarding BSA, patriot act and regulation CC
- Research of suspicious activity that would lead to profit loss to the branch such as counterfeit checks, customer impersonators, unpresentable deposited items, ACH fraud and more
- Mentoring the teller line regarding validity of out of state and international identification cards
- Review and provide a second opinion in the creation of activity reports, CTR’s and more
Cash representative I
GardaWorld CVS
01.2017 - 01.2020
- Provide assistance regarding account maintenance
- Balance of teller’s work and banking accounts
- Data collection and entry
- Application of policies on quality control and fraud prevention
- Handling of sensitive information
- Report counterfeit notes to US Department of Homeland Security
- Fraud claims management
- Create and handling of operational reports and procedures
- Handling of foreign checks
- Realize night reports and audits
- Provide assistance in research used to reconcile with banks
- Audit of legal documentation and official documents
- Create and develop processes for performance increase
- Troubleshoot for deposit corrections
- General office duties
Education
Associate of Science - Allied Health - Nursing
Hillsborough Community College
Tampa05-2026
Skills
- Native proficiency in Spanish
- CPR certification
- Professional bedside manner
- Adaptable
- Infection control standards
- Leadership Skills
- Detail and Analysis oriented
- Organizational and time management skills
- Above average executive function abilities (memory, data processing, etc)
- Compassionate care
Timeline
Patient Care Technician – Nurse Intern
BAYCARE – ST. JOSEPHS NORTH
01.2025 - Current
Sales and Solutions Specialist
DISNEY DESTINATIONS
01.2024 - 01.2025
Fraud Services Representative
BANK OF AMERICA
01.2022 - 01.2023
Lead Teller
PNC BANK
01.2020 - 01.2022
Cash representative I
GardaWorld CVS
01.2017 - 01.2020
Associate of Science - Allied Health - Nursing
Hillsborough Community College