Jacquelynn Laprime
Gautier,MS
Summary
Hard-working and reliable, demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Manager
Belgicans Fries
Biloxi, MS
08.2021 - Current
- Implemented quality control measures to uphold company standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Banker
Hard Rock Casino
Biloxi, MS
03.2023 - 03.2024
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Resolved problems or discrepancies concerning customers' accounts.
- Maintained accurate records of all transactions within the branch's database system.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Facilitated the loan application process, from documentation collection to approval communication.
Certified Trainer
Raising Cane's
Ocean Springs, MS
02.2018 - 08.2021
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Explained goals and expectations required of trainees.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Provided one-on-one coaching sessions to help individuals improve their skills.
Cashier
Winn Dixie Supermarket
Ocean Springs, MS
12.2019 - 11.2020
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning and end of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Byron P Steele Ii High School
Schertz, TX05-2017
Skills
- Operations Management
- Customer Relationship Management (CRM)
- Staff Training and Development
- Cash oversight
- Customer Service
- Products and Services Knowledge
- Due diligence
- Drawer balancing
Certification
- ServSafe Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Banker
Hard Rock Casino
03.2023 - 03.2024
Manager
Belgicans Fries
08.2021 - Current
Cashier
Winn Dixie Supermarket
12.2019 - 11.2020
Certified Trainer
Raising Cane's
02.2018 - 08.2021
High School Diploma -
Byron P Steele Ii High School