Ja-Bronica Washington
Dothan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Line Associate
Wayne Sanderson Farms
06.2023 - 03.2024
- Contributed to achieving company objectives by consistently meeting or exceeding individual performance metrics.
- Completed all assigned tasks within targeted deadlines, keeping pace with demanding production schedules.
- Assisted in quality control efforts, ensuring each product met or exceeded company standards before shipment.
Customer Service Representative
Sitel
02.2020 - 04.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Experience Specialist
NexRep
08.2019 - 02.2020
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Education
High School Diploma -
Pike County High School
Brundidge, AL05.2016
Skills
- Machine Operation
- Safety Protocols
- OSHA Compliance
- Customer Service
- Active Listening
- Critical Thinking
- Conflict Resolution
- Documentation
Timeline
Line Associate
Wayne Sanderson Farms
06.2023 - 03.2024
Customer Service Representative
Sitel
02.2020 - 04.2023
Customer Experience Specialist
NexRep
08.2019 - 02.2020
High School Diploma -
Pike County High School
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