Ja-Bronica Washington
Dothan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Conduent
04.2024 - 10.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on company policies and service protocols.
- Managed high-volume calls while maintaining quality assurance standards.
- Documented customer interactions in CRM system to ensure accurate record-keeping.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Line Associate
Wayne Sanderson Farms
06.2023 - 03.2024
- Contributed to achieving company objectives by consistently meeting or exceeding individual performance metrics.
- Completed all assigned tasks within targeted deadlines, keeping pace with demanding production schedules.
- Assisted in quality control efforts, ensuring each product met or exceeded company standards before shipment.
Customer Service Representative
Sitel
02.2020 - 04.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Experience Specialist
NexRep
08.2019 - 02.2020
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Education
High School Diploma -
Pike County High School
Brundidge, AL05.2016
Skills
- Machine Operation
- Safety Protocols
- OSHA Compliance
- Customer Service
- Active Listening
- Critical Thinking
- Conflict Resolution
- Documentation
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
Customer Service Representative
Conduent
04.2024 - 10.2025
Line Associate
Wayne Sanderson Farms
06.2023 - 03.2024
Customer Service Representative
Sitel
02.2020 - 04.2023
Customer Experience Specialist
NexRep
08.2019 - 02.2020
High School Diploma -
Pike County High School