JA-KEISHA TURNER
Menzies Aviation
HOUSTON,TEXAS
13
years of professional experience
To secure a position that will utilize my training and experience. To work for a facility that will allow growth. An experienced, dependable, and dedicated self-starter. Recipient of Attendance and Productivity Awards. Experienced with overseeing cabin operations and ensuring passenger satisfaction. Utilizes strong leadership and communication skills to coordinate with crew members effectively. Track record of maintaining safety protocols and delivering top-tier customer service.
Work History
Lead Cabin Attendant
4 Months- Led cabin crew through aircraft cleaning, security checks, and galley preparation.
- Coordinated turnaround activities to support on-time departure schedules.
- Inspected cabin presentation, equipment, and service items for compliance.
- Trained new attendants on safety procedures and service standards.
- Communicated with ramp, ground, and flight teams to resolve service issues.
- Monitored inventory for cleaning supplies, amenities, and cabin service materials.
- Enforced aviation safety protocols and company operating procedures throughout shifts.
- Documented cabin defects and service concerns for maintenance follow-up.
- Streamlined cabin preparation processes for better efficiency and time management during boarding.
- Conducted regular safety briefings for both passengers and crew members, reinforcing the importance of following established protocols inflight.
- Collaborated with the flight crew to maintain open communication and address any concerns or emergencies promptly.
- Trained new cabin attendants, resulting in a well-prepared team ready to deliver excellent service.
- Enhanced customer satisfaction by providing exceptional in-flight service and anticipating passenger needs.
- Collaborated with other departments, such as catering and maintenance, to ensure seamless integration of services for a superior passenger experience.
Passenger Service Agent
1 Year 3 Months- Managed check-in, boarding, and gate procedures with accuracy and professionalism.
- Assisted passengers with reservations, rebooking, and travel document verification.
- Coordinated baggage handling, special requests, and irregular operations support.
- Resolved passenger concerns while maintaining service standards and airport compliance.
- Processed flight updates in reservation and departure control systems.
- Trained new agents on passenger service workflows and airport procedures.
- Monitored boarding timelines and communicated status updates to operations teams.
- Maintained safety, security, and TSA compliance throughout passenger processing.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
PSA
1 Year 8 Months- Assisting Passengers with ticketing, gate and flight information, making sure all LEGAL documents presented are up to date and current, legal documents should align with international laws/rules of country, Scanning passports to make sure all documents are accurate, and if visa's apply to country they are traveling to. Printing out bag tags providing instructions to passengers regarding their flight. Boarding Passengers using facial recognition. Setting up the lanes/lines for arrivals and boarding. Checking to make sure baggage is correct size & weight and there are no harmful chemicals or objects in luggage. Assisting TSA when they have pop ups, to insure all guidelines are being met. Assisting with cabin bags/strollers/wheelchairs/ and car seats are tagged at jet bridge before sending down ramp. Training New Hires on policy, laws & procedures.
PSA
10 Months- Assisting Passengers with ticketing, gate and flight information, making sure all LEGAL documents presented are up to date and current, legal documents should align with international laws/rules of country, Scanning passports to make sure all documents are accurate, and if visa's apply to country they are traveling to. Printing out bag tags providing instructions to passengers regarding their flight. Boarding Passengers using facial recognition. Setting up the lanes/lines for arrivals and boarding. Checking to make sure baggage is correct size & weight and there are no harmful chemicals or objects in luggage. Assisting TSA when they have pop ups, to insure all guidelines are being met. Assisting with cabin bags/strollers/wheelchairs/ and car seats are tagged at jet bridge before sending down ramp. Training New Hires on policy, laws & procedures.
CSA
1 Month- Assisting Passengers with ticketing, gate and flight information, Scanning passports to make sure all documents are accurate and up to date and if visa's apply to country they are traveling to. Printing out bag tags providing instructions to passengers regarding their flight. Boarding Passengers using facial recognition. Setting up the lanes/lines for arrivals and boarding. Checking to make sure baggage is correct size & weight and there are no harmful chemicals or objects in luggage. Assisting TSA when they have pop ups, to insure all guidelines are being met. Assisting with cabin bags/strollers/wheelchairs/ and car seats are tagged at jet bridge before sending down ramp.
Litigation Paralegal Supervisor
9 Months- I support my team in different areas/duties of the office. Administrative duties included but not limited to any specific area. I assist in generating MDJ's, MTR's, MFC, and NS. I run various office reports. I instruct my teams on duties that need to be completed that day. Keep track of all the Attorney's calendar, their Zoom Courts and Courts they have to appear. Make calls to court clerks for a variety of information. I do the time keeping for all my team members, everyday clock in and out as well as entering their PTO. I keep track and do all the ordering of office supplies and more. Check on court cases for upcoming hearings. Generating documents for the Attorney to sign, faxing, copying and Training New Hires regarding the system, policy and procedures.
PARALEGAL
- I support my team by: Processing Foreign Subpoenas for out of state cases, that consisted of making contact with the out of state clerks to obtain their processes and procedures along with fee's to have Subpoena Served. Sending out of state clerk subpoenas to be certified with a return envelope so that I can have subpoena served. I also prepare & amend Texas subpoenas to be served. Reviewing client contracts to make sure they are up to date or on a automatic renewal. Assisting Attorney with administration duties. Analyzing documents for accuracy. Keeping a detailed record of all Foreign subpoenas returned by state clerk and add fee's as well as request check/payment for processing by E-filing, mailing or a process server to serve. Answering Legal Inbox email questions, within my scope of duties that I can answer or forward to the Attorney to assist further. Making outgoing calls to follow up with out of state clerk on Foreign Subpoena. Training all new hires on computer system and the policy and procedures. Keeping in contact with the CSS to keep client/firm informed on the processing time for Foreign Subpoena.
PARALEGAL EXPEDITER
1 Year 5 Months- I supported my team by: Conducting 85 to 100 calls per day, handling inquiry calls, assisting customers/law firms, obtaining the status of records to be received. Escalating request, making quality outgoing calls, analyzing information and evaluating results, performing various administrative duties, analyzing information for accuracy, performing necessary research for correct information, keeping a detailed record of custodian interactions and training new hires.
SENIOR MEDICAL CLAIMS PROCESSOR PARALEGAL
4 Years 3 Months- I supported my team by: Preparing Demand Letters, processing demands, contacting Attorney, handling inquiry calls, Assisting Customers/Attorney, inputting medical bills into system, working with programs Data Solutions for investigations and litigation. Administrative duties such as Faxing, Copying, Paying Invoices, Preparing Response Letters, Filing and Training New Employee's. I processed, completed, and produced demands in a 24 hour turn around time/period. Standard time to complete a demand was 72 hours.
SCANNING PROCESSOR TECHNICIAN
- I supported my team by: Processing Demands, contacting facilities, handling inquiry calls, assisting clients/customers. Inputting insurance medical information, bills, faxing, copying, paying invoices, preparing response letters, filing, notarizing documents, scanning documents into system for Nurse or Doctor review. Training New Hires.
Education
PARALEGAL - DIPLOMA/CERTIFICATION
- I graduated with a 3.92 GPA. I received attendance awards. My course of study would include: Law & Ethics, Interviewing and Investigation, Legal Research and Writing, Civil Procedure, Corporate and Business Laws, Computers and the Law, Family Law, and Personal Injury.
- GPA: 3.92 GPA
DIPLOMA - CLINICAL, MEDICAL ASSISTANT & PHLEBOTOMY
- I graduated with a 4.0 GPA. I received Attendance and Productivity Award. My course of study would include: Patient Care, Phlebotomy, Anatomy and Physiology, Billing and Record Keeping.
- GPA: 4.0 GPA
DIPLOMA - HIGH SCHOOL
Skills
PREPARING LEGAL DOCUMENTS
PREPARING DEMANDS
PREPARING TEXAS SUBPOENAS
PREPARING OUT OF STATE SUBPOENAS/FOREIGN SUBPOENAS
INVESTIGATIONS
RESEARCH
ADMINISTRATIVE SKILLS
BILLING
INSURANCE
DATA SOLUTIONS
COPYING
FAXING
Specific Skillset
Training New Hires/New Employee's as well as current staff on new policies/procedures.
Team management
Passenger assistance
Baggage handling
Emergency procedures
Language skills
First aid proficiency
Flight safety
Strong leadership
Strong work ethic
Teamwork and cooperation
Customer service
Problem-solving
Time management
Attention to detail
Multitasking and organization
Clear communication
Team collaboration
Calm under pressure
Adaptability and flexibility
Verbal and written communication
Cleanliness and sanitation
Guest services
Safety procedures
Hospitality service expertise
Emergency situations management
Training and coaching
Professional appearance
Crew coordination
Disclaimer
REFERENCES WILL BE GIVEN UPON REQUEST
Awards
Attendance Awards, Productivity Awards, Attendance and Productivity Award
Timeline
Lead Cabin Attendant
Menzies Aviation
07.2026 - CurrentRead More
Passenger Service Agent
WFS
04.2025 - 07.2026Read More
PSA
Unifi-Frontier Airline
04.2024 - 02.2025Read More
PSA
Hallmark Aviation-Emirates Airline
01.2024 - 09.2025Read More
CSA
AGI Agency-SPIRIT Airlines
12.2023 - 01.2024Read More
Litigation Paralegal Supervisor
Scott & Associates
03.2023 - 12.2023Read More
PARALEGAL
ONTELLUS
10.2022 - 10.2022Read More
PARALEGAL EXPEDITER
US LEGAL SUPPORT
05.2018 - 10.2019Read More
SENIOR MEDICAL CLAIMS PROCESSOR PARALEGAL
ALLSTATE INSURANCE
02.2014 - 05.2018Read More
SCANNING PROCESSOR TECHNICIAN
CHRISTUS HEALTH
12.2013 - 08.2013Read More
M.B. SMILEY HIGH SCHOOL
DIPLOMA from HIGH SCHOOL
Read More
APPLIED CAREER TRAINING COLLEGE
DIPLOMA from CLINICAL, MEDICAL ASSISTANT & PHLEBOTOMY
Read More
CENTERS FOR ADVANCED LEGAL STUDIES COLLEGE
PARALEGAL from DIPLOMA/CERTIFICATION
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