Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ja-le' James

Burlington

Summary

Dynamic Certified Clinical Medical Assistant with extensive experience at Virtua Medical group, adept at enhancing patient care through effective EHR management and compassionate communication. Proven ability to streamline patient flow and ensure HIPAA compliance, while supporting physicians in delivering quality healthcare. Committed to fostering a safe and organized clinical environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant

Virtua Cardiology
08.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
  • Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
  • Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
  • Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
  • Completed EKGs and other tests based on patient presentation in office.

Certified Clinical Medical Assistant

Virtua Primary Care
07.2023 - 08.2024
  • Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
  • Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
  • Prepared and administered medications to alleviate patient symptoms.
  • Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
  • Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
  • Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
  • Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Oriented and trained new staff on proper procedures and policies.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.

Patient Transporter

Virtua Memorial Hospital
10.2021 - 07.2023
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Assisted patients in moving out of beds, wheelchairs, stretchers
  • Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
  • Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Enhanced patient comfort by providing compassionate care and timely transportation.
  • Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
  • Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.
  • Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
  • Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
  • Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
  • Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
  • Improved efficiency in transporting patients by quickly navigating through the hospital''s various departments and floors.
  • Collaborated with nursing staff to prioritize urgent patient transports and streamline hospital workflow.
  • Upheld strict confidentiality standards regarding patient information in adherence with HIPAA regulations.
  • Completed detailed patient transport logs, ensuring accurate documentation for hospital records.
  • Facilitated smooth transitions between different areas of the hospital by coordinating with clinical staff during patient transfers.
  • Contributed to a safe environment for all individuals within the hospital by adhering to established safety policies and procedures at all times.
  • Promoted culture of safety within patient transport team through regular training sessions.
  • Ensured timely arrival for appointments, managing patient transport schedules efficiently.
  • Improved departmental communication, ensuring clear transport information exchange among staff.
  • Enhanced patient experience by providing empathetic support and communication during transport.
  • Supported departmental audits, ensuring compliance with health and safety standards in patient transport.
  • Assisted in training new transport staff, sharing best practices and safety guidelines.
  • Enhanced patient and staff satisfaction with friendly and professional demeanor during interactions.
  • Contributed to patient care plans by reporting observations of patient condition during transport.
  • Improved patient comfort and safety with meticulous adherence to transport protocols.
  • Maintained strict hygiene standards in transport equipment, contributing to infection control.
  • Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
  • Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
  • Collaborated with other medical staff to achieve high level of patient safety and care.

Education

High School Diploma -

Pemberton Township Highschool
Pemberton, NJ
06-2021

Skills

  • HIPAA compliance
  • Immunization administration
  • Vital sign monitoring
  • Medical history recording
  • Specimens collection and processing
  • Professionalism and ethics
  • Physician support
  • Patient scheduling
  • Medical terminology
  • Adaptable and flexible
  • EKG monitoring
  • Patient care coordination
  • Electronic health records management
  • Infection control procedures
  • Direct patient care
  • EMR / EHR
  • Patient flow management
  • Sterilization techniques
  • Compassionate

Certification

  • CCMA - Certified Clinical Medical Assistant

Timeline

Certified Clinical Medical Assistant

Virtua Cardiology
08.2024 - Current

Certified Clinical Medical Assistant

Virtua Primary Care
07.2023 - 08.2024

Patient Transporter

Virtua Memorial Hospital
10.2021 - 07.2023

High School Diploma -

Pemberton Township Highschool

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Ja-le' James