Ja-Meka Phillips
Grand Prairie,TX
Summary
To utilize my professional skills and strategic planning experiences in a thriving company that promotes quality and success in their employees to enhance its overall mission and purpose.
Overview
11
11
years of professional experience
Work History
Operations Manager
Bayou City Operations
01.2023 - Current
- Provide superior customer service to internal and external customers
- Making sure that all operations run smoothly and align with quality standards
- Creating strategies and policies for company growth
- Conducting staff performance reviews and motivating staff
- Acquiring and maintaining partner relations for collection sites
- Managing market initiatives and maximize business performance to reach the customer and company goals
- Independently identify administrative/operational inefficiencies and work to mitigate them
- Assist with sales and answering inbound calls and entering CRM
- Verify customer identity and scan required documents into database system
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the up selling of products and services
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times
- Strategic planning in order to provide great marketing plans and campaigns
- Provided logistical and administrative support to CEO, and strategic partnerships
CEO/Operations Executive
V’Zable Evidence
01.2017 - 01.2023
- Maintain office operations
- Create weekly reports for all investors
- Input data entry in client profile database
- Fortune follow up with customers and or clients
- Strategic planning in order to provide great marketing plans and campaigns
- Create, organize and maintain contracts
- Research new potential clients
- Meet with potential investing clients
- Provided logistical and administrative support to CEO, and strategic partnerships
Office Manager
Precision Land Surveying
09.2016 - 12.2016
- Maintain office operations
- Receptionist duties that included, answering phones, mailing, faxing purchase orders, scanning, copying
- Create weekly reports using QuickBooks for Accounts Payables and Receivables
- Collection calls weekly on past due invoices prior to filing property liens
- Process timesheets for bi-weekly payroll
- Bank reconciliation and petty cash monitoring
- Create, organize, and maintain contract folders for billing, proposal filing, field research, and field notes collections
- Create a weekly work order project number revisions list for field employees to use for invoice billing
- Set up new jobs and task using QuickBooks for record keeping and billing
- Print weekly unpaid bills list using QuickBooks for weekly vendor payments
- Update AR summaries for weekly meetings when client project payments are received
- Collect W9’s and Certificate of Insurance for clients and projects
- Collect new employee information and schedule consultations on health insurance, vacation, sick days, and additional benefits
- Robert Half (Contract)
Strategic Planning M&A Coordinator
Mattress Firm Corporate Office
04.2016 - 06.2016
- Provided logistical and administrative support to the Brand Conversion team
- Draft strategic plans and project briefs with regard to key Planning projects
- Communication with real estate in order to provide updated weekly Master Signage Tracker for building signage
- Update and schedule Executive meetings using Web Ex and company conference rooms
- Coordinate and manage implementation of focus groups and researching appropriate delivery mechanisms
- Advise and support Strategic Planning, HR, Leadership Development, Talent Acquisition, Warehouse Operations, and Changed Management on key issues relevant to brand conversion
- Meeting Recaps and visual tracking updates
- Accounting invoicing and payment tracking
- Robert Half (Contract)
Office Coordinator
Planning Design Research
01.2014 - 04.2016
- Maintain office operations
- Track CEU’s and presentations offered by vendors to ensure that staff licensure requirements are met
- Manage office supplies as well as evaluate price inventory orders and vendors for competitive pricing
- Send office invites and coordinate meetings, events and client lunches etc
- Coordinate employee parking assignments and building security badges with 2 Houston
- Audit monthly billing statements to ensure accuracy prior to accounting payments
- Act as liaison between building management and PDR and coordinate fire wardens within the office
- Coordinate travel for Principals and/or Project Teams
- Assist Accounting, HR, IT and Marketing when needed
- Adhere to reception job duties and responsibilities when covering the front desk for lunch, breaks etc
Education
High School -
Elsik High School
Houston, TX 05.1996
Skills
- Windows
- Word
- PowerPoint
- Excel
- Internet
- SAP
- Outlook
- Deltek/Vision
- Jive
- Box
- Mail Chimp
- QuickBooks
- Alphabetical
- Numerical
- Subject
- Chronological
- Filing
- Faxing
- Copying
- Scanning
- International/Domestic Travel Arrangements
- 10 key
- Switchboard
- AP/AR Expense Reports
- Invoice
- Journal Entries
- Payroll
- Bank Reconciliation
- Data Entry
- Written Communication
- Oral Communication
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Planning and Implementation
- Project Management
- MS Office
- Interpersonal Communication
- Client Relationships
- Strategic Planning
- Project management abilities
- Project Leadership
- Organizational Management
Accomplishments
- #1 Facilitator Youth Etiquette Award
- Great Founders Award (Alief Alumni Group)
- Beautifully Said Magazines Houston’s Rising Entrepreneur Feature
- City of Houston Proclamation Day November 15th 2017 (over 8,000 hours of community service)
- Congressional Recognition Hurricane Harvey Relief
- Jr. Achievement Volunteer Award
References
Available Upon Request
Timeline
Operations Manager
Bayou City Operations
01.2023 - Current
CEO/Operations Executive
V’Zable Evidence
01.2017 - 01.2023
Office Manager
Precision Land Surveying
09.2016 - 12.2016
Strategic Planning M&A Coordinator
Mattress Firm Corporate Office
04.2016 - 06.2016
Office Coordinator
Planning Design Research
01.2014 - 04.2016
High School -
Elsik High School
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