Ja-Neen Fisher
Ennis,MT
Summary
Proactive and meticulous Manager with over 25 years of experience. Proficiencies in inventory control, bookkeeping, customer service, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
38
38
years of professional experience
Work History
Office Manager
Fisher Nursery Inc.
04.1994 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Customer Service Representative Trainer
Blue Shield Of California
04.1989 - 10.1998
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Cross-trained and provided back up for customer service managers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
High School Diploma -
Ripon HIgh School
Ripon, CASkills
- Team Bonding
- Banking Operations
- Written Communication
- Information Protection
- Account Reconciliation
- Project Management
- Workflow Planning
- Credit and Collections
- Office Supplies and Inventory
- Data Communications
- Microsoft Office
- Report Preparation
- Excellent Multitasking Abilities
- Administering Payroll
- Regulatory Compliance
- Accounts Payable and Receivable
- Clerical Support
- Billing and Invoicing
- Biweekly Payroll Processing
- Human Resources
- Staff Training
- Calculating Deductions
- Vendor Liaising
- Email Correspondence
- GL Reconciliation
- Financial Management and Reporting
- Calculate Commissions
- Calculating Liabilities
- Profit and Loss Statements
- Deposit Collection
- Documentation
Timeline
Office Manager
Fisher Nursery Inc.
04.1994 - Current
Customer Service Representative Trainer
Blue Shield Of California
04.1989 - 10.1998
High School Diploma -
Ripon HIgh School
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