Ja-Neen Fisher
Ennis,MT
Summary
Proactive and meticulous Manager with over 25 years of experience. Proficiencies in inventory control, bookkeeping, customer service, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
38
38
years of professional experience
Work History
Office Manager
Fisher Nursery Inc.
Ripon, CA
04.1994 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Customer Service Representative Trainer
Blue Shield Of California
Lodi, CA
04.1989 - 10.1998
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Cross-trained and provided back up for customer service managers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
High School Diploma -
Ripon HIgh School
Ripon, CASkills
- Team Bonding
- Banking Operations
- Written Communication
- Information Protection
- Account Reconciliation
- Project Management
- Workflow Planning
- Credit and Collections
- Office Supplies and Inventory
- Data Communications
- Microsoft Office
- Report Preparation
- Excellent Multitasking Abilities
- Administering Payroll
- Regulatory Compliance
- Accounts Payable and Receivable
- Clerical Support
- Billing and Invoicing
- Biweekly Payroll Processing
- Human Resources
- Staff Training
- Calculating Deductions
- Vendor Liaising
- Email Correspondence
- GL Reconciliation
- Financial Management and Reporting
- Calculate Commissions
- Calculating Liabilities
- Profit and Loss Statements
- Deposit Collection
- Documentation
Timeline
Office Manager
Fisher Nursery Inc.
04.1994 - Current
Customer Service Representative Trainer
Blue Shield Of California
04.1989 - 10.1998
High School Diploma -
Ripon HIgh School