Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ja-Nia Cassie

Raceland,LA

Summary

Dynamic sales associate with proven success at RaceTrac, enhancing customer satisfaction through exceptional service and effective problem-solving. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management. Reliable and punctual, I thrive in fast-paced environments while maintaining high standards.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Associate

RaceTrac
12.2023 - 04.2024
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.

Caregiver

Nexion Health Care
10.2022 - 02.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with daily living activities, running errands, and household chores.
  • Monitored clients' overall health and well-being and noted significant changes.

Service Crew Member

Waffle House
07.2016 - 10.2022
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept customers and crew areas organized.
  • Worked well with teammates and accepted coaching from management team.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Took orders, prepared meals, and collected payments.

Sales Associate

Rite Shop
03.2019 - 11.2021
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Sales Associate

Its Fashion
08.2018 - 12.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Trauma Surgeon

Central Lafourche HighSchool
Raceland, LA
08-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Reliable and punctual
  • Multi-tasking strength
  • Money handling
  • Cash register operation
  • Client service
  • Retail store operations

Certification

  • CNA - Certified Nursing Assistant

Timeline

Sales Associate

RaceTrac
12.2023 - 04.2024

Caregiver

Nexion Health Care
10.2022 - 02.2024

Sales Associate

Rite Shop
03.2019 - 11.2021

Sales Associate

Its Fashion
08.2018 - 12.2020

Service Crew Member

Waffle House
07.2016 - 10.2022

Trauma Surgeon

Central Lafourche HighSchool

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Ja-Nia Cassie