JAAFAR MOHAMED

• Lead a team of operations managers, providing guidance, coaching, and mentorship to enhance team performance and foster a culture of excellence.
• Manage departmental budgets, identifying opportunities for cost reduction and resource optimization resulting in 6% improvement in productivity.
• Develop strategies that focus on employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
• Collaborate with cross-functional teams for seamless execution of large-scale initiatives. This resulted in 7% reduction in damaged product, and 17% improvement in barcode utilization for receiving.

• Led a team of trainers with a focus on prioritizing safety in everything that the team did. This resulted in 22% reduction of safety incidents for new hires that the team trained.
• Revamped SOPs that training team used to simplify the onboarding experience resulting in 15% reduction in hours spent to train a new employee.
• Implemented leadership check ins with new hires during assess performance and answer new employee questions or concerns. This resulted in 19% improvement in the site's attrition.

• Managed team performance through coaching and development conversations.
• Directed day-to-day operations and allocate staff and material resources to meet production goals.
• Worked on continuous improvement projects that drive results in safety, quality, cycle time, and productivity.

• Improved manual pick performance by 15%, and load performance by 36% during time in role.

• Led a building Kaizen to improve banana selection. Achieved a 13% improvement from Kaizen.

• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.

• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently. This resulted reducing unrented vehicles by 20%.

• Grew the branch's fleet from 70 vehicles to 100 by building relationships with local businesses, dealerships, and growing our corporate accounts.

• Resolved customer complaints to maintain high level of satisfaction. This resulted in consistently achieving a customer service satisfaction score of 90% and above.