Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaala Dickens

Dallas,TX

Summary

Innovative Human Resources leader who demonstrates talent for implementing organizational processes and procedures to turn around flagging operations, while spearheading organizational growth and development through data driven approaches. Experienced professional well-versed with HRIS, benefits administration, compliance, employee relations, leadership development, and retention. Servant leader with exceptional interpersonal skills used to mediate and align employees in the direction of the company's overall mission and goals.



Overview

13
13
years of professional experience
1
1
Certification

Work History

Director of Human Resources

Apara Autism Centers
04.2022 - Current
  • Took over HR responsibilities from Operations Department to formally establish the company's HR Department.
  • Managed integration, configuration and administration of new HRIS system. (From Paysphere to Paycom).
  • Established and directed hiring processes, encompassing employment verifications, employee relations investigations, criminal background checks and onboarding.
  • Assisted Payroll Coordinator with processing payroll for employees and reported payroll taxes for organization.
  • Ran weekly payroll audit reports to review for accuracy and identify discrepancies.
  • Performed administrative functions by responding to general employee inquiries, addressing employee relations issues and scheduling mediations as necessary.
  • Recruited and hired key leadership positions such as clinicians and executive leadership to strengthen management team and culture.
  • Tracked and reported on employee satisfaction metrics to identify trends and meet diverse business needs.
  • Maintained and developed job descriptions/libraries, handbooks and training programs.
  • Developed and implemented policies, procedures and employee handbook for over 500+ employees across 5 states in accordance to local and federal labor laws.
  • Collaborated with Brokers to select insurance, disability, and workers' compensation to meet employee/business needs.
  • Implemented performance management system to monitor employee performance and identify areas for improvement.
  • Developed and streamlines succession plans and promotion paths for staff.
  • Conducted Predictive Index Assessments for Executive Team and hosted leadership trainings to perpetuate a more productive and collaborative culture.
  • Established compliance procedures/audits and develops organizational strategies to ensure the company complies with all federal, state, and local regulations.
  • Administered/managed employee benefits and leave of absences for 500+ staff members.
  • Collaborated with Operations to develop a competitive pay structure to ensure employee satisfaction and company growth.
  • Created ONB presentations, HR newsletters, HR webpage content, company calendars, and employee initiative flyers.
  • Participated in executive charters/projects and initiatives, demonstrating an ability to work collaboratively and effectively with others.

Center Administrator

Behavioral Innovations
10.2021 - 04.2022
  • Hired, managed, developed, and trained clinicians in the ABA field.
  • Established and monitored employee goals, and conducted quarterly performance reviews.
  • Reviewed and completed bi-weekly payroll for 30+ employees.
  • Improved employee satisfaction scores through conflict resolution, mediations, and problem-solving skills.
  • Creative solution building to improve/maintain attrition goals and labor utilization.
  • Responsible for daily/weekly client insurance auditing and billing optimization.

Patient Office Representative

Baylor Scott & White Behavioral Health
10.2019 - 09.2021
  • Coordinated the daily administrative activities including answering phone calls/emails, scheduling, patient check- in and check-out, collecting, clinical correspondence, and patient medical record maintenance.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Health Unit Coordinator

UMC Hospital
06.2016 - 06.2019


  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
  • Assisted with processing patient admissions, transfers and discharges.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Floated between Med-Surgery, Orthopedic Surgery, ICUs, and Geriatric Units.

Supervisor of Operations

Jump On In
04.2011 - 08.2014
  • Acted as the honest liaison between staff and management.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards.

Education

Bachelor of Arts - General Studies, English, Psychology/Psychiatry

Texas Tech University
Lubbock, TX
08.2020

Skills

  • Benefit Administration
  • Retention Strategies
  • High Conflict Resolution
  • Payroll Management
  • Change Management
  • Compliance Management
  • Leadership Training & Development
  • Policy Development & Implementation

Certification

  • SHRM-CP - SHRM Certified Professional (February 2024)

Timeline

Director of Human Resources

Apara Autism Centers
04.2022 - Current

Center Administrator

Behavioral Innovations
10.2021 - 04.2022

Patient Office Representative

Baylor Scott & White Behavioral Health
10.2019 - 09.2021

Health Unit Coordinator

UMC Hospital
06.2016 - 06.2019

Supervisor of Operations

Jump On In
04.2011 - 08.2014

Bachelor of Arts - General Studies, English, Psychology/Psychiatry

Texas Tech University

Similar Profiles

CREATE PROFILE
Jaala Dickens