Jaala Johnson

Work History

Memorial University Medical Center

10.2024 - Current

Collaborated with interdisciplinary healthcare team members to provide seamless patient care throughout the imaging process.
Utilized medical terminology and knowledge to improve testing functionality and accuracy.
Promoted a positive work environment through effective communication and collaboration with colleagues, fostering a strong team dynamic among staff members.
Served as on-premises patient advocate to promote respect for patients' privacy and comfort.
Transported patients between treatment areas to promote system efficiency and good traffic flow.
Provided excellent customer service by addressing patients'' questions and concerns in a timely, empathetic manner.
Reduced wait times for patients by swiftly transporting them to and from the imaging department when needed.
Continuously advanced professional knowledge through participation in relevant training programs, conferences, and workshops related to the field of medical imaging assistance.
Improved patient comfort by efficiently preparing patients for imaging procedures.

Memorial University Medical Center

10.2024 - Current

Reduced patient wait times by efficiently scheduling and coordinating appointments in a high-volume clinic setting.
Increased patient satisfaction by providing compassionate care and addressing concerns during imaging procedures.
Fostered positive relationships with patients, families, and colleagues through clear communication and professional demeanor at all times.
Participated in on-call rotations, providing timely and reliable coverage for urgent radiology needs during offhours.
Maintained a clean and safe work environment by adhering to strict infection control protocols and radiation safety guidelines.
Assisted radiologists with advanced imaging procedures, ensuring efficient workflow and optimal patient care.
Enhanced image quality for accurate diagnoses by properly calibrating radiology equipment.
Operated radiologic equipment to produce diagnostic images and films.
Evaluated images for technical quality and accuracy.

Memorial Health

04.2023 - Current

Talked to patients throughout transport time to comfort and help ease anxiety.
Assisted patients with moving out of beds, wheelchairs, and stretchers.
Transported patients to and from medical appointments and procedures safely and efficiently.
Alerted nursing staff immediately to any signs of patient distress or equipment malfunction.
Conferred with doctors and nurses to take orders for patient transport activities.
Maintained patient confidentiality by adhering to HIPAA regulations.
Regularly inspected and maintained wheelchairs and stretchers to ensure patient safety.
Used moveable beds and wheelchairs to transport patients from one area to another.
Introduced self to patient and explained transport plan and destination.
Lifted and assisted others to lift patients to move them on and off beds, examination tables, surgical tables, and stretchers.
Transported bodies to morgue.
Carried messages and documents between departments.
Cleaned wheelchairs, hospital beds, and portable medical equipment.

PruittHealth

05.2022 - 03.2023

Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
Followed manufacturer's instructions when using selected equipment, accounting for patient's size, preexisting conditions and age.
Utilized PPE appropriately and followed patient safety and infection control guidelines.
Cleaned and sanitized medical equipment and rooms.
Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
Observed infection control procedures and guidelines to safeguard patients and teams.
Stocked patient rooms and supply areas to meet patient care needs.
Assisted with admission and discharge processes to provide continuity of care.
Participated in educational activities to stay up-to-date with best practices in nursing.
Interpreted and explained medical instructions to patients and family members.
Prepared residents for meals and assisted with feeding.
Monitored pain and provided comfort measures, reporting abnormalities to nursing staff.

Walmart

05.2020 - 03.2022

Obtained and evaluated relevant information to handle product and service inquiries.
Assisted customers with product selection, order entry, and payment processing.
Processed and logged incoming calls into CRM system.
Submitted credit requests for defective product, pricing errors and customer accommodations.
Prepared product or service reports by collecting and analyzing customer information.
Built sustainable customer relationships of trust through open and interactive communication.
Coordinated with other departments to verify customer order fulfillment.
Monitored customer feedback and confirmed customer satisfaction.
Contacted customers to give accurate feedback on progress of inquiries.
Placed and canceled customer orders and upgraded accounts.
Provided accurate information regarding product features and benefits.
Analyzed and collected customer information to prepare product or service reports.
Recommended improvements in products, services or billing methods to prevent future problems.

Lids

11.2017 - 05.2018

Met merchandising standards by keeping store stocked and products faced.
Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Encouraged customers to make additional purchases and suggested relevant items.
Enticed customers with sales and promotions to boost sales.
Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
Greeted customers warmly and offered assistance.
Engaged with guests to understand and anticipate customer service needs.
Supported loss prevention by helping identify theft.
Tagged new merchandise for sale and updated signs.
Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
Introduced promotions and sale opportunities, enticing customers.
Handled customer complaints and inquiries in a courteous and efficient manner.
Assisted with training and mentoring new team members.