Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
StoreManager

Jaaliah Borja-Cruz

Pearland,TX

Summary

Dynamic and personable professional with a proven track record in customer service and merchandise management, notably at Target. Excels in teamwork and collaboration, enhancing customer satisfaction through efficient stock rotation and engaging assistance. Demonstrates a quick learning ability and outstanding verbal communication, contributing to a positive shopping environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Stocker

Target
10.2024 - 12.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.

Caretaker

Family Members
02.2023 - 07.2024
  • Improved daily living conditions by assisting with personal care and household tasks.
  • Implemented recreational activities to encourage social interaction and physical well-being.
  • Provided companionship for residents by engaging in meaningful conversation and activities.
  • Developed personalized care plans to address individual needs and preferences.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Addressed emergency situations with calm and efficiency, ensuring resident safety.

Cashier

Jack in the Box
10.2022 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Host

Benihana
05.2022 - 10.2022
  • Managed reservations to optimize seating and minimize wait times.
  • Enhanced atmosphere with attentive service and personalized attention.
  • Improved guest satisfaction by welcoming visitors and providing exceptional service.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

High School Diploma -

Glenda Dawson High School
Pearland, TX
05.2021

Skills

  • Willing to learn
  • Positive attitude
  • Shelf stocking
  • Customer service
  • Friendly and personable
  • Loading and unloading
  • Customer assistance
  • Punctual and reliable
  • Stock rotation
  • Flexible schedule
  • Energetic and outgoing
  • Money handling
  • Merchandise display
  • Complex Problem-solving
  • Verbal and written communication
  • Physical stamina
  • Quick learner
  • Teamwork and collaboration
  • Stocking

Certification

Tabc

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Stocker

Target
10.2024 - 12.2024

Caretaker

Family Members
02.2023 - 07.2024

Cashier

Jack in the Box
10.2022 - 02.2023

Host

Benihana
05.2022 - 10.2022

High School Diploma -

Glenda Dawson High School

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Jaaliah Borja-Cruz