Jaamel Jones
Summary
Upbeat Customer Service professional bringing 3 years background in call center settings. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments. Expertise in using diplomatic communication to defuse escalated situations.
Overview
7
7
years of professional experience
Work History
Transportation Specialist
Wayfair
12.2024 - Current
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Worked with service providers to resolve issues and correct delays.
- Collaborated with warehouse personnel to ensure accurate inventory management and order fulfillment.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Implemented innovative technologies to improve tracking capabilities and minimize delays.
Fleet Support Agent
Postmates
07.2019 - Current
- Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations
- Followed strict delivery schedules and routes to deliver cargo and products on various types of vehicles according to tight timetables
Transportation Specialist
Uber Freight
02.2022 - 12.2024
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Coordinated schedules and communicated changes to customers.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
- Worked with service providers to resolve issues and correct delays.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
Roadside Assistance Agent
Agero Inc.
01.2018 - 07.2018
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
Business Administration And Management
Nashville State
Nashville, TN2021
Skills
- Technical support
- Order fulfillment
- Good listening skills
- Shipping procedures understanding
- Retail materials management
- Creative problem solving
- Professional telephone demeanor
- Quick learner
- Quality control
- Freight operations
- Report creation
- Credit card payment processing
- Technologically savvy
- Video analytics
- Alarm systems
Timeline
Transportation Specialist
Wayfair
12.2024 - Current
Transportation Specialist
Uber Freight
02.2022 - 12.2024
Fleet Support Agent
Postmates
07.2019 - Current
Roadside Assistance Agent
Agero Inc.
01.2018 - 07.2018
Business Administration And Management
Nashville State
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