Ja’amir Hill

Shift Supervisor

7-11 Convenience Store

07.2018 - 04.2022

Supervised daily operations to ensure adherence to safety protocols and operational standards.
Trained and mentored team members on effective workflow practices and customer service techniques.
Monitored inventory levels, coordinating with supply chain management for timely replenishment.
Implemented scheduling strategies to optimize staff coverage during peak hours and minimize downtime.
Resolved customer complaints swiftly, ensuring a positive shopping experience while maintaining company standards.
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enforced company policies and regulations with employees.
Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.