Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Jaanai Wilson

Sand Springs

Summary

Dynamic and reliable professional with extensive experience in customer service at Mend Medical Services. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Proficient in cash handling and inventory management, consistently ensuring a seamless customer experience, while maintaining high standards of cleanliness and food safety.

Responsible Server Assistant at Candy Court: Ice Cream & Snack Truck. Adaptable to fast-paced, changing restaurant environments, with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Volunteer Waitress

Mend Medical Services
Tulsa
04.2022 - 04.2022
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Filled condiments and napkin containers during slack periods.
  • Prepared tables by setting up linens, silverware and glassware.
  • Complied with health department regulations regarding sanitation standards when handling food items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Answered questions regarding menu items.
  • Cleared table and bussed dishes to allow for quick setups.
  • Took beverage orders from patrons and served drinks promptly.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Greeted and welcomed customers.
  • Handled special customer requests for separate checks and menu substitutions.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Implemented sanitary food handling, holding and service protocols.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Cashier

Candy Court: Ice Cream & Snack Truck
Sand Springs
07.2021 - 03.2022
  • Built and maintained productive relationships with employees.
  • Worked closely with front-end staff to assist customers.
  • Kept track of inventory and storage.
  • Kept a handwritten account of all sales made that day, as well as how much was made in total.
  • Memorization of regular customers and their preferred orders.
  • Restocked truck inventory.
  • Organize truck inventory into categories of most to least popular, grouped by flavor and brand.
  • Kept track of the remaining types of ice cream that are available in the truck.
  • Kept whoever is working in customer service up to date about what is and isn't available.

Education

High School Diploma -

University of Oklahoma
Norman, OK
08-2027

Skills

  • Customer service
  • Cash handling
  • Team collaboration
  • Time management
  • Problem solving
  • Table setting
  • Memory retention
  • Supply restocking
  • Basic math
  • Cleanliness
  • Order taking
  • Menu memorization
  • Menu recommendations
  • Accurate money handling
  • Food safety
  • Point of sale systems
  • Inventory management
  • Communication skills
  • Microsoft Excel
  • Store and retrieve data
  • Analyze and visualize data
  • Automate data operations
  • Protect data
  • Reliability and punctuality
  • Strong multitasking
  • Conflict resolution
  • Verbal and written communication
  • Guest relations management
  • Active listening

Certification

  • Learners Permit

Languages

Spanish
Elementary

Affiliations

  • As, during this point in time, I am living in my mothers house, I make sure to take time out of whatever task or work I am doing in order to help with errands and assist in taking care of my little brothers.
  • During my time on college campus, I constantly kept up with my assignments and school work whilst maintaining positive social relationships.

Timeline

Volunteer Waitress

Mend Medical Services
04.2022 - 04.2022

Cashier

Candy Court: Ice Cream & Snack Truck
07.2021 - 03.2022

High School Diploma -

University of Oklahoma

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