Jaan Carlo ALCARAZ Trevino
Leander,USA
Summary
Dynamic customer service professional with extensive experience managing diverse products and transactions in fast-paced environments. Recognized for delivering exceptional service with a friendly demeanor and consistently exceeding customer expectations. Proven ability to resolve issues efficiently while maintaining a positive attitude, contributing to overall team success and customer satisfaction. Seeking a role that leverages these skills to enhance the customer experience and drive organizational growth.
Overview
4
4
years of professional experience
Work History
Manager
Chick-fil-A
Austin, TX
09.2024 - Current
- Led team in daily operations, ensuring adherence to quality and service standards.
- Implemented training programs to enhance staff performance and customer service skills.
- Developed and maintained scheduling systems to optimize workforce efficiency.
- Analyzed customer feedback to drive improvements in service delivery and menu offerings.
Front House
Chick-fil-A
Bee Cave, Texas
10.2023 - Current
- Assisted 100+ daily customers taking orders and checkouts
- Collaborated with 10 other cashiers and servers, assisting other teammates during busy times.
- Managed inventory and directed support staff to assist customers who requested specific menu items.
- Executed exceptional service to ensure customers repeat business to the restaurant.
- Assisted in training 2+ front house new hires a month.
Cashier
Totoro’s Tacos
Monterrey City, Mexico
07.2022 - 05.2023
- Demonstrate excellent customer service while serving customers in a high-volume retail environment.
- Processed accurate and efficient cash and credit transactions.
- Developed strong product knowledge and organized merchandise displays.
- Accurately balanced cash drawers and reconciled discrepancies.
Education
High School Diploma -
Preparatoria No.9
Monterrey Nuevo León 08.2017
Skills
- Effective problem resolution
- Adaptability in teamwork
- Client support
- Fluent in Spanish and English
Timeline
Manager
Chick-fil-A
09.2024 - Current
Front House
Chick-fil-A
10.2023 - Current
Cashier
Totoro’s Tacos
07.2022 - 05.2023
High School Diploma -
Preparatoria No.9