Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jaarona Hannah Stuart

Tampa,FL

Summary

Highly motivated Modern Workplace Technology Specialist with 5+ years of experience delivering technical solutions and fostering collaboration. Proven ability to oversee projects using Agile, Waterfall, and RUP methodologies to achieve optimal outcomes. Adept in troubleshooting and supporting a wide range of technologies, including web conferencing, mobile devices, Microsoft applications, and Active Directory. Passionate about leveraging strong leadership and communication skills to bridge the gap between IT, senior leadership, and associates within a diverse team environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cloud DevOps Analyst

Deloitte
Tampa, FL
01.2024 - Current
  • Led a project to automate infrastructure provisioning using scripting languages (e.g., Python, Bash) and configuration management tools (e.g., Ansible, Puppet). This project resulted in a 20% reduction in infrastructure provisioning time, improving team efficiency and reducing costs.
  • Successfully collaborated across development, operations, and security teams to implement a secure CI/CD pipeline using Azure DevOps. This cross-functional collaboration reduced deployment errors by 35%, leading to increased application stability and faster delivery cycles.
  • Managed the project to design and implement secure cloud deployments for a financial services firm. I oversaw resource allocation and monitored performance metrics to achieve a 99.9% uptime rate for their critical applications. This ensured business continuity and minimized downtime.
  • Utilized project management skills to track progress and identify potential roadblocks for cloud performance optimization efforts. My proactive approach led to a 15% decrease in average application response time, resulting in a significantly improved user experience.

Tech Advisor

Apple
Remote
04.2023 - 09.2023
  • Led a customer support team responsible for managing a high volume of customer interactions (over 500 documented resolutions per month). Implemented efficient processes to ensure timely resolution, resulting in a 20% reduction in customer support ticket resolution time.
  • Utilized analytical skills to diagnose and resolve complex technical issues related to Apple products, software, and services. This proactive problem-solving approach directly contributed to improved customer satisfaction and reduced support workload.
  • Managed and coached the customer support team to deliver exceptional customer service. Achieved a 95% customer satisfaction rating through phone interactions, demonstrating a commitment to high-quality service delivery and meeting customer expectations.

Economic Self Sufficiency Specialist

Florida Department of Children and Families
Ft. Lauderdale, FL
03.2022 - 12.2022
  • Managed the eligibility determination process for applicants, ensuring adherence to federal and state regulations. Utilized Waterfall methodology to conduct interviews, gather data, and verify eligibility for a caseload of 150 applicants per month.
  • Implemented Agile principles to streamline the eligibility determination process. Established clear deadlines, assigned tasks to team members, and monitored progress to ensure timely completion within a defined timeframe. This resulted in a 74% increase in processing efficiency.
  • Generated comprehensive reports for upper management using SSRS reporting tools. These reports included key performance indicators (KPIs) to track progress, identify potential roadblocks, and ensure project success.
  • Contributed to the team's achievement of a 100% compliance rate with all federal and state regulations for case processing. This demonstrates my strong understanding of regulatory requirements and commitment to maintaining project quality.

Reservations Manager

U-Haul International, Inc
Pompano Beach, FL
08.2020 - 08.2021
  • Led a team of technology specialists in delivering exceptional support to a diverse client base. Increased client account creation by 15% through the implementation of streamlined account opening and management processes. This initiative involved collaborating with cross-functional teams (e.g., Sales, IT) to identify bottlenecks and develop efficient workflows.
  • Utilized project management methodologies, such as Agile and Scrum, to manage project lifecycles, resource allocation, and risk mitigation. This resulted in a 20% reduction in processing time for deposits and payments, exceeding client expectations and improving overall service delivery efficiency.
  • Oversaw the secure storage and access control of sensitive client information on servers. Implemented and maintained rigorous data security protocols, ensuring compliance with industry regulations and company policies.

Program Manager

Logistics Starlite Co
North Miami, FL
11.2020 - 01.2021
  • Conducted a thorough analysis of existing HR processes, identifying areas for improvement and streamlining. This resulted in a 79% increase in efficiency and significantly improved operational workflows.
  • Utilized Agile methodologies to ensure timely project completion within defined deadlines. This included iterative development, sprint planning, and continuous communication with stakeholders.
  • Managed the integration and deployment of the new HR technology platform, ensuring seamless user adoption and data migration.
  • Spearheaded a successful recruitment campaign leveraging technology platforms and targeted strategies. This resulted in the onboarding of dozens of qualified candidates, significantly strengthening the company's workforce.
  • Promoted a culture of inclusion and collaboration by fostering a positive and diverse work environment.

Education

Bachelor of Science - Computer Science

Western Governor's University
12-2025

Certificate of Completion - Software Engineering | Java Track

Pluralsight
01-2024

Associate's Degree - Business Administration -

Broward College
Fort Lauderdale, FL
12.2019

Skills

  • Technology Support: Troubleshooting, problem-solving, application support (Microsoft Suite)
  • Content Creation: Knowledge base development, user guides, video tutorials
  • Digital Transformation: User adoption, change management
  • Collaboration Tools: MS Teams, Slack, MS SharePoint, cloud storage solutions (Dropbox, Notion)
  • Enterprise Systems: Active Directory
  • Mobile Device Management (MDM): (Android/iOS)
  • Web Conferencing: Familiarity with web conferencing platforms
  • Customer Service: Excellent communication (written & verbal), interpersonal skills, building relationships
  • Teamwork & Leadership: Experience leading and mentoring a team
  • Problem-Solving & Analytical Skills: Strong analytical and problem-solving skills

Certification

  • PMI Project Management Ready Foundations of Project Management
  • Microsoft Certified: Azure Fundamentals

References

References available upon request.

Timeline

Cloud DevOps Analyst

Deloitte
01.2024 - Current

Tech Advisor

Apple
04.2023 - 09.2023

Economic Self Sufficiency Specialist

Florida Department of Children and Families
03.2022 - 12.2022

Program Manager

Logistics Starlite Co
11.2020 - 01.2021

Reservations Manager

U-Haul International, Inc
08.2020 - 08.2021

Bachelor of Science - Computer Science

Western Governor's University

Certificate of Completion - Software Engineering | Java Track

Pluralsight

Associate's Degree - Business Administration -

Broward College

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Jaarona Hannah Stuart