Ja'Asia Glasper
Greensboro,NC
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Operations Associate
CRST The Transportation Solution
2022.12 - 2024.03
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Managed inventory levels for optimal product availability and reduced waste.
- Assisted in development of departmental budgets, ensuring fiscal responsibility and costeffectiveness.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Coordinated logistics and transportation, optimizing routes for faster delivery times and lower costs.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Manager
Round 1 Bowling & Amusement
2018.01 - 2022.12
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed approximately 30-50 incoming calls and emails per day from customers.
Shift Manager in Training
Mcdonalds
2021.03 - 2021.08
- Improved team efficiency by implementing effective scheduling and task delegation strategies.
- Enhanced customer satisfaction by addressing concerns promptly and professionally.
- Strengthened employee morale through regular communication, feedback, and recognition of accomplishments.
- Streamlined inventory management by conducting regular audits and maintaining accurate records.
- Ensured smooth shift transitions with thorough communication during shift handovers.
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
- Managed financial transactions accurately, ensuring proper cash handling procedures were followed at all times.
- Collaborated closely with other Shift Managers in Training to share best practices that led to overall operational improvements across multiple locations.
- Created a welcoming atmosphere for customers by maintaining clean facilities, professional service, and a focus on delivering an exceptional experience.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Bakery/Deli Clerk
Neighborhood Walmart
2016.01 - 2018.12
- Enhanced customer satisfaction by providing exceptional service and product knowledge in the bakery and deli departments.
- Increased sales by creating visually appealing displays of bakery and deli items.
- Maintained a clean and sanitary work environment, adhering to food safety regulations and company policies.
- Assisted customers with special orders, ensuring accurate fulfillment and timely delivery for events and occasions.
- Collaborated with team members to efficiently complete daily tasks such as stocking shelves, slicing meats, and packaging products.
- Managed inventory levels by conducting regular checks, rotating stock, and minimizing waste in both bakery and deli sections.
- Demonstrated versatility by cross-training in multiple areas, including baking, deli preparation, cashier duties, and customer service.
- Provided personalized service for customers with dietary restrictions or preferences by suggesting appropriate alternatives from available options.
- Streamlined order processing through effective communication between bakery/deli staff members and other store departments.
- Supported management initiatives by assisting with staff training on new products or procedures when necessary.
- Adhered to strict quality control measures for all perishable items in the bakery/deli department to maintain freshness standards.
- Balanced multiple responsibilities concurrently while maintaining excellent organization skills under pressure during peak hours or busy seasons.
- Implemented creative merchandising ideas for bakery and deli displays to attract customer attention and increase impulse purchases.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Inspected goods to establish accurate pricing and labeling.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Customer Service Representative
Conduit Global Call Center
2014.08 - 2015.12
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed approximately 30-80 incoming calls per day from customers
Education
High School Diploma -
Southeast Guilford High School
Greensboro, NC06.2011
Skills
- Shipping procedures
- Proficient in Microsoft word/excel/power point
- Verbal and written communication
- Customer Service
- Standard Operating Procedures
Timeline
Operations Associate
CRST The Transportation Solution
2022.12 - 2024.03
Shift Manager in Training
Mcdonalds
2021.03 - 2021.08
Manager
Round 1 Bowling & Amusement
2018.01 - 2022.12
Bakery/Deli Clerk
Neighborhood Walmart
2016.01 - 2018.12
Customer Service Representative
Conduit Global Call Center
2014.08 - 2015.12
High School Diploma -
Southeast Guilford High School
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