Jaaziah Mayers
Whitewright,TX
Summary
Detail-oriented Information Security Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and Tier 3 support knowledge.
Overview
7
7
years of professional experience
5
5
Certificate
Work History
Solutions Specialist
Verizon Wireless
11.2021 - Current
- Delivered excellent customer service using exceptional communication skills
- Built customer connections by asking the right questions to uncover service needs
- Generated retail sales by using my passion for technology
- Kept close track of sales goals and metrics and helped my team achieve
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Implemented corrective actions to fix root causes of various issues.
Information Technology Specialist
Army National Guard
09.2020 - Current
- Operate and troubleshoot computer systems, networks, and host devices
- Establish, configure, and maintain networks using routers and switches
- Maintain Secret Security Clearance
- Praised by instructors on my ability to troubleshoot and handle problems
- Called on by my peers to assist in resolving issues with computer systems
- Set up network profiles, security permissions and file sharing systems.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Driver
Doordash
05.2020 - 03.2021
- Served customers promptly by efficiently collection and delivering as many as 5 orders per hour
- Verified orders prior to completing deliveries to avoid customer inconvenience
- Planned efficient routes to deliver multiple orders and achieve strong performance ratings
- Maintained organized, clean and professional vehicle to protect company reputation with customers as well as my own
- Demonstrated excellent customer service through positive and professional interactions with each customer
- Maintained an above average customer rating Exceptional delivery times
Driver
Dominos
11.2018 - 07.2020
- Making consistent products within the company’s guidelines
- Delivering product by vehicle from the store to the customer in a safe and courteous manner
- Maintained a clean and organized work environment from the customer’s viewpoint
- Maintained a professional appearance at all times in compliance within companies grooming standards
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Automotive Technician Assistant
Walt Massey
04.2018 - 10.2018
- Maintained a clean, safe working environment
- Produced legible and accurate paperwork reflecting work performed
- Communicated with customers and describe automotive systems to help them better understand
- Assisted in repairs on customer vehicles and performed repairs myself
- Read and followed technical documentation to complete accurate repairs.
- Used caution while repairing and driving vehicles
Crew Member
Five Guys
07.2016 - 08.2017
- Excelled in performing essential tasks including runner/frontline coordinator, order taker/dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier all within the same shift
- Maintained friendly, fast and accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards
- Ensured the restaurant is up to company standards with regards to cleanliness, neatness, and customer accessibility
- Worked as a team player to support other employees in completing their tasks
- Collaborated with team members to complete orders.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University, College of Information Technology
Salt Lake City, UT12.2023
MOS Qualified - Information Technology
Army
Fort Gordon, GA11.2021
Associate of Applied Science - Automotive Technology
Mississippi Gulf Coast Community College
08.2019
Skills
- Employee Management
- Problem-Solving Skills
- Device Configuration
- Router Installation and Optimization
- LAN and WAN Control
- VMware and Oracle (VM)
- IP Addressing and Subnetting
- Firewall Management
- Employee Training
- Industry Needs Awareness
- Advanced Computer Proficiency
- Mobile Device Management
Certification
CompTIA Security+
CompTIA Project+
CompTIA Network+
CompTIA A+
ITIL V4 Foundation
Timeline
Solutions Specialist
Verizon Wireless
11.2021 - Current
Information Technology Specialist
Army National Guard
09.2020 - Current
Driver
Doordash
05.2020 - 03.2021
Driver
Dominos
11.2018 - 07.2020
Automotive Technician Assistant
Walt Massey
04.2018 - 10.2018
Crew Member
Five Guys
07.2016 - 08.2017
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University, College of Information Technology
MOS Qualified - Information Technology
Army
Associate of Applied Science - Automotive Technology
Mississippi Gulf Coast Community College
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