Jaaziel "Jaz" Puerta

• Scheduled surgeries for five surgeons
• · Verifying insurance information is correct and
• · Working closely with OR scheduling to ensure surgery is in the correct time slot and is booked appropriately
• · Making sure correct equipment and rep is notified prior to surgery
• · Provided education to patients about surgical procedure and medications to discontinue prior
• · Scheduled all necessary imaging and pre-testing appointments needed for surgery, including post op appointments
• · Communicating daily with patients, updating them on status of approvals, rescheduling any missed appointments or any general questions
• · Assisting Provider with any concerns and updating them with any changes to their schedule
• · Meeting with department director weekly and providers team to update on changes to Providers clinic schedule or any updates on surgical procedures
• · Adding all upcoming cases and cancellations to Providers electronic calendar
• · Setting up any peer to peer discussion between insurances and Providers team
• · Discussing weekly with hospital leadership and authorizations department on status of surgical approvals
• Reached out to patients to confirm arrival times and convey procedures
• Contacted insurance companies to obtain authorizations and gathered all related medical records
• Coded correct procedures for physician and billing purposes
• Followed physician's orders and availability calendar to schedule tests and procedures
• Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates
• Coordinated with facilities to set up surgeries for 5, orthopedic surgeons and podiatry
• Verified insurance coverage and obtained pre-authorizations
• Answered telephone calls to offer office information, answer questions, and direct calls to staff
• Educated patients about surgeries and provided treatment plan documentation
• Expertly managed planning, scheduling, and coordination of outpatient procedures
• Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning
• Resolved scheduling conflicts to maintain high-quality patient services
• Prepped operating rooms and booked necessary equipment and supplies
• Arranged pre-operative and post-operative appointments for surgical patients
• Updated patient records to reflect upcoming surgeries and medical histories
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries

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• Maintained office supplies inventory by checking stock and ordering new supplies
• Interacted with customers by phone, email, or in-person to provide information
• Managed office activities by maintaining communication between clients, tracking records, and filing all documents
• Provided clerical support, addressing routine, and special requirements
• Participated in workshops and in-service meetings to enhance personal growth and professional development
• Delegated tasks to administrative staff, increasing office productivity and streamlining company operations
• Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements
• Efficiently supervised filing, sorting and handling incoming and outgoing mail
• Increased team productivity by reorganizing office supplies and protocols
• Tracked records, filed documents, and maintained communication between clients to manage office activities
• Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
• Created and implemented secure filing systems for sensitive employee and client documents
• Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment
• Managed all Providers schedule
• Submitting claims electronically to insurances
• Scheduling surgeries for both Providers
• Processed FMLA paperwork, ensuring submission in a timely matter
• Working with Physicians to insure billing is done correctly and on time
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff

• · Scheduling office appointments for physicians
• · Updating patient medical records
• · Obtaining all necessary insurance approvals and authorizations for appointments
• · Obtaining insurance authorizations for imaging tests for patients, MRI's , CT's
• · Checking patients in and making sure they have all appropriate paperwork
• · Mailing out instruction sheets and new patient paperwork prior to appointments
• · Mailing/faxing out notes to referring physicians and primary care physicians as needed
• · Calling to confirm/follow up patients appointments
• · Verifying patients insurance eligibility, collecting appropriate copayments
• · Screening all incoming mail and distributing to appropriate parties
• · Copying prescriptions and updating to patients medical records
• · Answering phones, checking voicemails and returning phone calls
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
• Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel
• Enhanced office productivity by handling high volume of callers per day
• Answered telephone calls to offer office information, answer questions, and direct calls to staff
• Located, checked in, and pulled medical records for patient appointments and incomplete charts
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
• Organized paperwork such as charts and reports for office and patient needs
• Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction
• Maintained current and accurate medical records for patients
• Supported office staff and operational requirements with administrative tasks
• Kept information confidential and followed HIPAA guidelines to maintain patient trust
• Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders
• Registered new patients in electronic medical records prior to appointment scheduling
• Facilitated new patient prescriptions, refills and prescription pre-authorizations
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
• Registered and verified patient records before triage with most up-to-date information
• Organized and maintained patient chart filing system to promote quick data finding for staff
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts
• Performed various administrative tasks by filing, copying and faxing documents
• Completed administrative patient intakes with case histories, insurance information and mandated forms
• Conducted patient intake interviews, recording and documenting relevant information
• Prepared and processed patient referrals and transfer requests
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
• Placed new supply orders, managed inventory and restocked clerical spaces
• Managed office logistics by scheduling appointments, maintaining files and collecting payments
• Obtained payments from patients and scanned identification and insurance cards
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
• Greeted visitors and initiated triage processes for clients to streamline patient flow
• Received and routed laboratory results to correct clinical staff members

• Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
• Coordinated non-clinical and ancillary services of assigned patient care units.
• Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
• Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
• Led and directed staff to encourage internal and external customer service through positive interactions within facility and community.
• Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
• Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
• Collected and analyzed data related to customer service, patient charges and supply utilization.
• Prioritized safe care for patients, staff and visitors.
• Collaborated, communicated and engaged with family and support system to support client healing process.
• Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
• Promoted individual professional growth and development by meeting requirements for mandatory continuing education and skills competency.
• Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
• Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
• Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
• Responded to patient call lights to expedite appropriate follow-through.
• Assembled and maintained patient medical records and other documents related to patient care.
• Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
• Provided concierge service to assist patients and families and direct them to available resources.
• Assisted with processing patient admissions, transfers and discharges.
• Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.