Summary
Overview
Work History
Education
Skills
Languages
Timeline
Jaaziniah Riddle

Jaaziniah Riddle

Atlanta,GA

Summary

Accomplished Customer Service Sales Representative with a proven track record at UPS Customer Center, enhancing customer satisfaction and boosting sales through expert conflict resolution and active listening. Skilled in time management and product knowledge, consistently delivering beyond expectations and achieving positive feedback. Excelled in fostering strong client relationships and resolving complex issues, significantly contributing to team targets and workflow efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Sales Representative

UPS Customer Center
02.2023 - 10.2024
  • Resolved disputes and conflicts swiftly and effectively.
  • Received positive client feedback by fostering strong relationships.
  • Delivered excellent service to address specific customer requirements.
  • Gained recognition for exceptional service and maintaining client satisfaction.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Informed customers of promotions to increase sales productivity and volume.

Customer Service Representative

Target
04.2022 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Investigated and resolved customer inquiries and complaints quickly.

Remote Technical Support Specialist

Verizon
07.2021 - 02.2022
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
  • Created user accounts and assigned permissions.

Amazon Customer Service Associate

Amazon
08.2020 - 05.2021
  • Utilized strong time management skills to manage substantial call volume.
  • Achieved satisfactory resolutions and garnered positive feedback.
  • Examined delivery concerns and implemented solutions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Boosted productivity via regular feedback and supervision.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Enhanced brand image by consistently delivering service beyond expectations.
  • Maintained detailed record of customer interactions, ensuring accountability and follow-up.

Education

GED -

Atlanta Technical College, Atlanta, GA
04-2021

Skills

  • Customer service
  • Time management
  • Active listening
  • Goal oriented
  • Conflict resolution
  • Product knowledge
  • Critical thinking
  • Call center experience
  • Live chat support
  • Feedback reception
  • Issue follow up

Languages

English
Full Professional

Timeline

Customer Service Sales Representative - UPS Customer Center
02.2023 - 10.2024
Customer Service Representative - Target
04.2022 - 01.2023
Remote Technical Support Specialist - Verizon
07.2021 - 02.2022
Amazon Customer Service Associate - Amazon
08.2020 - 05.2021
Atlanta Technical College - GED,
Jaaziniah Riddle