Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jabari Adams

Mountainside,NJ

Summary

Proven Branch Manager at Site One, adept in enhancing customer relationships and branch operations management, led to surpassing sales targets consistently. With a knack for coaching and fostering team growth, I've driven revenue growth and operational efficiency, achieving a significant increase in customer satisfaction. Skilled in MS Office and known for an exceptional work ethic, I excel in strategic planning and client retention. Highly detail-oriented and professional Outdoor Lighting Irrigation successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Branch Manager

Site One
01.2022 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Consulted customers to boost product sales and services.
  • Examined customer loan applications for loan approvals and denials.
  • Resolved various issues impacting sales management and business operations.
  • Boosted sales and customer loyalty through incentive programs.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Implemented service improvements to enhance sales cycle.
  • Generated financial and operational reports to assist management with business strategy.
  • Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.

Outdoor Lighting Irrigation Department Manager

Site One
11.2017 - 01.2022
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Customer Sales Support Representative

Site One
10.2016 - 11.2017
  • Assisted in the development of sales training materials, sharing best practices and valuable insights with new team members to accelerate onboarding and performance.
  • Maximized upselling opportunities by keeping current on evolving product offerings as well as complementary items or services that could benefit customers further.
  • Coordinated order processing, shipping, and billing procedures to ensure timely delivery and accurate invoicing for all transactions.
  • Participated in trade shows and industry events as a knowledgeable company representative promoting brand awareness within target markets.
  • Organized product demonstrations for potential clients to showcase the value proposition of offered solutions.
  • Collaborated with the sales team to develop targeted strategies for client acquisition and retention.
  • Provided exceptional support to outside sales representatives, enabling them to focus on generating new business opportunities.
  • Assisted customers with product selection, providing in-depth knowledge of features and benefits.
  • Developed strong relationships with key clients by consistently exceeding expectations in terms of service quality and reliability.
  • Contributed to a positive work environment by fostering teamwork, collaboration, and effective communication among peers.
  • Implemented feedback from clients to improve products and services through continuous improvement initiatives.
  • Improved overall customer experience with attentive service and prompt issue resolution.
  • Streamlined sales processes for improved efficiency and increased revenue.
  • Managed high-volume calls, effectively handling customer inquiries and complaints.
  • Boosted customer satisfaction by addressing and resolving issues promptly and professionally.
  • Maintained detailed records of customer interactions, ensuring accurate information for follow-up communications.
  • Developed and maintained relationships with key accounts and existing customers.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
  • Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
  • Received and organized vendors samples for use by sales team.
  • Developed working knowledge of CRM to effectively track sales leads and activities.
  • Collaborated with sales and marketing teams to create and execute promotional campaigns.
  • Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
  • Documented customer complaints and completed corrective action requests.
  • Coordinated responses and resources to handle special client requests.
  • Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
  • Prepared and presented sales reports and customer profiles to upper management.
  • Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Negotiated prices, terms of sales and service agreements.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Consulted with businesses to supply accurate product and service information.

Education

High School Diploma -

Clifford J Scott High School
East Orange, NJ
06.2001

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Attention to Detail
  • Excellent work ethic
  • Coaching and Mentoring
  • Client Relationship Management
  • Relationship Building
  • Training and Development
  • Sales management
  • Staff Development
  • Sales professional
  • Business Development
  • Product Training
  • Proficient in MS Office
  • Friendly
  • Client acquisition
  • Sales expertise
  • Sales Planning
  • Approachable
  • Public Speaking
  • Operational Reports
  • Business Planning
  • Market Research
  • Event Planning
  • Critical Thinking
  • Customer relationship development
  • Operational Reporting

Accomplishments

EBITA return of over 10% for 5 years in row.

Increasing outdoor Lighting Sell from $76000 to $685000 In 4 years.


Certification

  • Certified Outdoor Lighting, Site One

Timeline

Branch Manager

Site One
01.2022 - Current

Outdoor Lighting Irrigation Department Manager

Site One
11.2017 - 01.2022

Customer Sales Support Representative

Site One
10.2016 - 11.2017

High School Diploma -

Clifford J Scott High School

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Jabari Adams