Jabari Stroman
Bronx,NY
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Iowa Sports Management
01.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments for private events. Assisted management with hosting and supervising.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Front Desk Concierge
Elite Amenity Management
01.2023 - 12.2023
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Maintained clean and organized front desk areas to uphold polished company image.
Janitorial Worker
C.E.O Center
06.2022 - 12.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Operated compactors and balers to discard cardboard boxes and trash.
- Organized daily cleaning schedules for custodial team.
Education
Certification/Trade in Culinary Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Texas City, TX07.2022
GED -
Wyoming High School
02.2019
Skills
- Customer Service
- Time Management
- Listening Skills
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Administrative Skills
- Hospitality services
- Work Prioritization
- Punctual and Reliable
Timeline
Front Desk Receptionist
Iowa Sports Management
01.2024 - Current
Front Desk Concierge
Elite Amenity Management
01.2023 - 12.2023
Janitorial Worker
C.E.O Center
06.2022 - 12.2022
Certification/Trade in Culinary Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
GED -
Wyoming High School
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