Jabari Tray Golden
Fairburn,USA
Summary
Highly organized and detail-oriented Office Administrator and Operations Manager with over 4 years of experience improving office efficiency and managing day-to-day operations. Proven track record of leading teams of 100+ seasonal employees, implementing effective systems and policies, and enhancing workflow. Backed by 12+ years in customer service and a strong background in staff training, budget management, and stakeholder relations.
Overview
14
14
years of professional experience
Work History
Operations Manager
Accesso Loqueue Virtual Queuing Technology Group
01.2023 - 06.2025
- Managed a team of 100+ staff overseeing the development, implementation, and maintenance of virtual queuing systems at Six Flags Over Georgia.
- Led design and execution of strategies that boosted customer satisfaction, reduced wait times, and enhanced operational efficiency.
- Collaborated with IT, sales, and marketing to align queuing solutions with business goals.
- Developed training programs, ensuring staff ability in queuing technologies.
- Supervised system installation and integration across client sites for seamless operation.
- Conducted performance evaluations and provided feedback to drive team productivity.
- Monitored KPIs to improve system performance and processes.
- Served as the primary contact for client inquiries and issue resolution.
- Stayed informed on industry trends and technologies to keep a competitive edge.
Human Resources Coordinator
Accesso Loqueue Virtual Queuing Technology Group
11.2021 - 01.2023
- Mastered ADP/VANTAGE/RM within 2 weeks of employment.
- Transformed turnover rate from -267% to positive within 2 months.
- Recruited high-quality, long-term employees.
- Led orientations, onboarding, and updated records for new hires.
- Enhanced employee engagement and positivity.
- Scheduled meetings, interviews, and HR events while managing team agendas.
- Developed ongoing birthday and anniversary templates.
- Streamlined the new hire process by reducing the paperwork burden.
- Addressed HR inquiries and ensured compliance with employment requirements.
- Maintained and managed personnel records, including payroll, personal data, and turnover rates.
- Coordinated with other departments on payroll, benefits, and related functions.
- Administered recruitment processes, including sourcing candidates, background checks, and issuing contracts.
Tax Appraisal Clerk II/ Director of First Impressions
Fulton County Board of Assessors Data & Call Center
01.2014 - 11.2021
- Superior Customer & Client Service
- Managed Client Relations daily – 100/200 inbound calls.
- Efficiently managed and routed high volume inbound calls while keeping a professional and courteous demeanor.
- Responsible for a variety of assessing functions performed in a prompt and correct manner, many of which follow state mandated deadlines.
- Handling the maintenance of real property assessment and/or tax records and other documents related to the assessment of real property.
- Filed property record cards extract information on name, residence, tract, lot number, address, and assessed value, and provide this information with property transfer forms to the assessor who makes the actual transfer on the tax rolls.
- Added tax and/or assessment rolls to determine school valuation, enters and removes veterans' and senior citizens' exemptions in tax and/or assessment rolls against real property, and computes the value and number of parcels in special districts.
- Provided general information to taxpayers about real property tax and/or assessment process.
Jewelry Sales Department lead
WALMART SUPER-CENTER
05.2011 - 09.2014
- Superior Customer Service.
- Trained New Employees in various departments.
- Extensive knowledge of diverse types of gold, platinum, gemstones, and sterling silver.
- Handled responsibilities of cleaning, keeping, and organizing the display cases to make it appear in an appealing way to customers.
- Performed minor repairs on Clear Jewelry Care like changing watch batteries, removing watch links, and adding slides to bracelets.
- Handled the tasks of checking in and replenishing new merchandise inside case lines as well as Prepare merchandise transfers.
- Strong leadership ability, good teamwork, and excellent human relation skills
- Resigning Position: Customer Service Manager PT
Education
Bachelor of Science - Office Administration and Technology
Valdosta State University
03.2016
High School Diploma - undefined
Creekside High School
05.2011
Skills
- Virtual Queuing Systems
- Staff Management & Leadership
- ADP & Payroll Systems
- HireRight Background Check Management
- Digital Signature Solutions (Sign Now)
- SharePoint
- Project Management
- Customer Experience Enhancement
- Strategic Planning
- Team Collaboration
- Training & Development
- Problem-Solving
- Effective Communication
- Performance Evaluation
- Process Optimization
- Client Relationship Management
- Office Technology Integration
- Data Analysis & Reporting
- Advanced Microsoft Office Suite
- Document Management Systems
- Workflow Automation
- Business Process Improvement
- Information Security & Compliance
- Technology Training & Support
- Database Management
- Meeting & Event Coordination
CUST
“Success is not final; failure is not fatal: it is the Courage to continue that counts.” -Winston Churchill
Timeline
Operations Manager
Accesso Loqueue Virtual Queuing Technology Group
01.2023 - 06.2025
Human Resources Coordinator
Accesso Loqueue Virtual Queuing Technology Group
11.2021 - 01.2023
Tax Appraisal Clerk II/ Director of First Impressions
Fulton County Board of Assessors Data & Call Center
01.2014 - 11.2021
Jewelry Sales Department lead
WALMART SUPER-CENTER
05.2011 - 09.2014
Bachelor of Science - Office Administration and Technology
Valdosta State University
High School Diploma - undefined
Creekside High School