Summary
Skills
Work History
Accomplishments
Education
Work Preference
Overview
Quote
Timeline
Generic

Joey J. Johnson Jr.

Murfreesboro,TN

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Skills

  • Reliability and punctuality
  • Goal-oriented mindset
  • Creative Problem-Solving
  • Clear Communication
  • Customer Service
  • Telephone and email etiquette
  • Effective negotiation
  • Relationship Building
  • Multitasking Strengths

Work History

Floating Leasing Consultant

Career Strategies Inc
11.2023 - Current
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.

Sales Associate

Mucic City Autoplex
08.2022 - 09.2023
  • Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
  • Closed over 50% of sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Answered telephone and email inquiries from potential customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.

Call Center Team Lead

T-mobile USA Inc
01.2018 - 06.2022
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Boosted sales revenue by 20% by skillfully promoting diverse service options.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.

Sales Manager

Auto Masters, LLC
12.2016 - 01.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue up 30%.

Sales Associate

Auto Masters LLC
06.2014 - 12.2016
  • Managed customer accounts
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits 15%.
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Listened to clients and introduced solutions to satisfy business and personal needs.

Leasing Consultant/Assistant Manager

University Gables
12.2010 - 06.2014
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted over 50% prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

Accomplishments

  • Supervised team of 5 staff members.
  • Documented and resolved marketing issues which led to more qualified leads.
  • Used Microsoft Excel to develop lead tracking spreadsheets.

Education

Associate of Applied Science - Business Marketing

Middle Tennessee State University
Murfreesboro, TN
05.2014

Work Preference

Work Type

Full Time

Location Preference

Hybrid

Important To Me

Career advancementWork-life balanceCompany CulturePaid time offHealthcare benefitsTeam Building / Company Retreats

Overview

14
14
years of professional experience

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Floating Leasing Consultant

Career Strategies Inc
11.2023 - Current

Sales Associate

Mucic City Autoplex
08.2022 - 09.2023

Call Center Team Lead

T-mobile USA Inc
01.2018 - 06.2022

Sales Manager

Auto Masters, LLC
12.2016 - 01.2018

Sales Associate

Auto Masters LLC
06.2014 - 12.2016

Leasing Consultant/Assistant Manager

University Gables
12.2010 - 06.2014

Associate of Applied Science - Business Marketing

Middle Tennessee State University
Joey J. Johnson Jr.