Jabbar Abdurrahman
Sales Professional
West Palm Beach,FL
Summary
Results-driven professional with solid background creating and executing integrated marketing and sales programs. Experienced Outbound Vacation Planner with strong skills in Sales and Marketing, Cultural Awareness, Travel Arrangements, and Itinerary Development. Exceptional at building relationships and rapport with clients. Native English speaker seeking a challenging role as a Business Development Manager to utilize my expertise and drive business growth.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Outbound Vacation Planner
Carnival Cruise Lines
Miami, FL
09.2019 - 01.2025
- Boosted cruise sales by proactively initiating telephone calls, following up on leads, and engaging with prospects via email and text.
- Presented cruise products and provided personalized travel recommendations to clients.
- Cultivated and sustained customer relationships through exceptional customer service, consistently meeting and exceeding customer needs and expectations to achieve sales targets.
- Managed approximately 150 inbound and outbound calls per day.
- Managed and updated customer contact database for new and existing accounts to facilitate successful sales closures.
- Attended mandatory trainings and meetings to stay abreast of product knowledge, enabling effective presentation of cruise product features, benefits, and pricing.
- Fostered a positive work environment by actively participating in team meetings, sharing ideas, and supporting colleagues'' professional development.
- Executed additional job-related tasks as assigned.
Travel Coordinator /Trainer
Hotel Connections LTD
Miami, FL
12.2014 - 04.2019
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Enhanced client satisfaction by efficiently managing and organizing travel itineraries.
- Supported company growth by contributing ideas during brainstorming sessions focused on expanding the range of services offered to clients.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and anticipating client needs.
- Established partnerships with key suppliers to enhance service offerings and broaden available resources for clients'' travel needs.
- Conducted organizational training needs assessment and identify skills or knowledge gaps that need to be addressed.
- Trained and mentored 20 new personnel hired to fulfill various roles.
- Assessed instructional effectiveness and determine the impact of training on employee skills and KPIs.
Retail Travel Sales Manager
BookVip- Cruise Division
Miami, FL
12.2016 - 12.2017
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Forecasted and monitored key account metrics, including quarterly sales results and annual forecasts
- Acted as the primary point of contact for all customer account management issues.
- Oversaw the timely and successful delivery of solutions based on customer needs and objectives.
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
- Identified opportunities for new business with existing clients and implemented strategies to meet sales quotas.
- Assisted with challenging client requests and escalated issues as necessary.
- Cultivated and sustained strong, enduring client relationships.
Virtuoso Trusted Travel Advisor
Going Places Travel, Luxury
Fort Lauderdale, Florida
07.2013 - 12.2014
- Managed approximately approximately 150 to 200 calls and emails per day.
- Booked Cruise using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Researched travel options & presenting the best deals in terms of requirements
- Ensure all bookings & reservations are processed accurately
- Responding to all phone enquiries promptly, courteously and in a friendly manner
- Filing, photocopying and general administrative duties
- Building strong relationships with clients
- Ability to achieve branch, team sales and profitability objectives
- Up selling relevant add-ons, like, insurance, excursions, currency etc
- Monitoring bookings throughout the working day
- Advising on and organizing visas & passports
- Booking rail, hotel, domestic and international air travel
Customer Experience Agent
Coastal Car Worldwide
Fort Lauderdale, Florida
01.2012 - 07.2013
- Handled approximately 70 inbound telephone and email inquiries in a friendly and helpful manner.
- Pre-event and on-site communication with stakeholders related to ground transportation, airport and hotel meet and greets.
- Relationship building with key stakeholders to negotiate and prepare budgetary proposal.
- Work closely with program managers and travel partners to effectively obtain accurate event specifications.
- Work closely within the organization to identify potential revenue streams for all major events.
Account Executive
Regent Seven Seas Cruises
05.2012 - 02.2013
- Responsible for processing cruise, airline and hotel reservations via telephone or email.
- Managed approximately 70 inbound calls and email per day.
- Accepting and keeping records of advance deposits.
- Executed strong customer service abilities.
- Inform travel agents in other locations of space reserved or available.
- Telephoned customers to advise of changes with travel conveyance or to confirm reservation.
- Assign specified space to customers and maintain computerized inventory of passenger space available.
- Determine whether space is available on travel dates requested by customer.
- Listened actively to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Certified Vacation Planner
Royal Caribbean Cruise Lines
12.2004 - 12.2011
- Responsible for utilizing sales techniques to close business and continue the direct guests, as well as, managing their expectations through the entire process up until the time the guest sails.
- Managed approximately 125 calls and email per day.
- Responsible for Meeting weekly Revenue Goals Meeting daily Metric Goals Utilizing Gold and Excel standards on each call.
- Experienced in building relationships and discovering what motivates the guest to buy.
- Identified and made recommendations using clear and precise communication with the guests about all details of their vacation.
- Displayed the highest degree of personal integrity, responsible for personal growth Adherence to Schedule and CVP Objectives and Goals.
Education
Bachelor of Business Information Systems -
Long Island University
Greenvale, NY 01.2002 - 05.2006
Business Administration
Buffalo State College
Buffalo, NY 09.1991 - 05.1995
Skills
MS Office, Excel, Siebel, 8x8, Sabre Red
Consultative & Solution Selling
Team Building
Sales Operations
Persuasive Communicator
Itinerary Development
Market Research
Relationship and Rapport building
Customer Relationships
Affiliations
Phi Beta Sigma Fraternity Incorporated. Fall 1992
Certification
CLIA
Timeline
Outbound Vacation Planner
Carnival Cruise Lines
09.2019 - 01.2025
Retail Travel Sales Manager
BookVip- Cruise Division
12.2016 - 12.2017
Travel Coordinator /Trainer
Hotel Connections LTD
12.2014 - 04.2019
Virtuoso Trusted Travel Advisor
Going Places Travel, Luxury
07.2013 - 12.2014
Account Executive
Regent Seven Seas Cruises
05.2012 - 02.2013
Customer Experience Agent
Coastal Car Worldwide
01.2012 - 07.2013
CLIA
12-2004
Certified Vacation Planner
Royal Caribbean Cruise Lines
12.2004 - 12.2011
Bachelor of Business Information Systems -
Long Island University
01.2002 - 05.2006
Business Administration
Buffalo State College
09.1991 - 05.1995